Feature idea: allow groups to send messages, or include a specific group in all messages to specific username

[tobiaseigen]

Thanks, Sam! Finally have some time to try to think about this. I think I understand what you’re saying. It does mean I proceed with my alternative plan:

@tobiaseigen

If this is too weird, an alternative might be to simply create a helpdesk user, and set that username as the site contact username and for automated messages. But then it would be helpful if any messages to that user (including replies) also are tickets and include the helpdesk group.

Am I right in understanding that with your proposed improvement, messages sent to and from the site_contact_username would also include the site_contact_group_name? If so then this definitely solves the OP and I’m happy.

I will eagerly await the improvement, and in the meantime create a new helpdesk user and set that as the site_contact_username. I will keep an eye on that user’s messages and manually make sure they include the helpdesk_team group I will use as the site_contact_group_name when this is implemented.