[Paid] Sortable group messages

[sam (Sam Saffron)]

@icaria36

Yes, agreed, the problem is that quite often one reply is not equivalent to a case solved, some back&forth may happen and then these message threads are “in the way” of the messages that are waiting for a first reply. Some of our queues have heavy traffic and are handled by several people, and any small improvement to keep things sorted out does help.

Real important note here is to keep in mind that “archive” is automatic. Once a new message comes in on the topic the topic is automatically “unarchived”. “Archive” does not mean “solved” it means … get out of my way till customer replies.