We are facing this problem on our discourse instance: Oops The software powering this discussion forum encountered an unexpected problem. We apologize for the inconvenience. Detailed information about the error was logged, and an automatic notification generated. We’ll take a look at it. No further action is necessary. However, if the error condition persists, you can provide additional detail, including steps to reproduce the error, by posting a discussion topic in the site’s feedback category. Anyone else facing it? and how to solve it?

You can just go to /logs in the URL btw (a bit quicker than logging in via terminal, but you’ll soon need to do that!) Do you see this error?: StandardError (Attempting to access a non preloaded custom field, this is disallowed to prevent N+1 queries.) /var/www/discourse/app/models/concerns/has_custom_fields.rb:158:in [] This has been happening to a lot of sites recently due to a core change which is causing several plugins to break the build. Many plugins have been updated to fix this including Topic List Previews, Events Plugin, Discourse-Solved and Custom Layouts plugins. First I would perform a complete rebuild to pick up all the updates, then if that doesn’t resolve it I would remove all plugins that don’t have explicit fixes for this and rebuild.

Examine the error log by running the below commands (on your server as root) cd /var/discourse tail shared/standalone/log/rails/production.log. Do whatever you think happened to cause the error. If that message shows up again go and paste the full error message from that log file (remove sensitive stuff like passwords and cookies).

indeed @merefield that’s what is happening! i will do a complete rebuild and get back in here.

Indeed it seems there is also a problem in the discourse-locations plugin? Info: JSON::ParserError (765: unexpected token at ‘’) /usr/local/lib/ruby/2.5.0/json/common.rb:156:in `parse’ Backtrace /usr/local/lib/ruby/2.5.0/json/common.rb:156:in `parse' /usr/local/lib/ruby/2.5.0/json/common.rb:156:in `parse' /var/www/discourse/plugins/discourse-locations/plugin.rb:40:in `block (2 levels) in activate!' /var/www/discourse/lib/plugin/instance.rb:176:in `block (2 levels) in add_to_class' /var/www/discourse/plugins/discourse-locations/plugin.rb:69:in `block (2 levels) in activate!' (eval):40:in `_fast_attributes' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:456:in `attributes' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:480:in `_serializable_hash' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:359:in `serializable_hash' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer/associations.rb:124:in `block in serialize' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer/associations.rb:123:in `map' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer/associations.rb:123:in `serialize' /var/www/discourse/lib/freedom_patches/ams_include_without_root.rb:55:in `include!' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:368:in `block in include_associations!' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:367:in `each_key' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:367:in `include_associations!' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:362:in `serializable_hash' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:347:in `as_json' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/json/encoding.rb:35:in `encode' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/json/encoding.rb:22:in `encode' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/core_ext/object/json.rb:41:in `to_json' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/active_model_serializers-0.8.4/lib/active_model/serializer.rb:331:in `to_json' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/multi_json-1.13.1/lib/multi_json/adapters/oj.rb:40:in `dump' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/multi_json-1.13.1/lib/multi_json/adapters/oj.rb:40:in `dump' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/multi_json-1.13.1/lib/multi_json/adapter.rb:25:in `dump' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/multi_json-1.13.1/lib/multi_json.rb:139:in `dump' /var/www/discourse/app/models/site.rb:123:in `json_for' /var/www/discourse/app/controllers/application_controller.rb:530:in `preload_anonymous_data' /var/www/discourse/app/controllers/application_controller.rb:350:in `preload_json' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:426:in `block in make_lambda' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:198:in `block (2 levels) in halting' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/abstract_controller/callbacks.rb:34:in `block (2 levels) in ' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:199:in `block in halting' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:513:in `block in invoke_before' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:513:in `each' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:513:in `invoke_before' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:131:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/abstract_controller/callbacks.rb:41:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal/rescue.rb:22:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal/instrumentation.rb:34:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/notifications.rb:168:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/notifications/instrumenter.rb:23:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/notifications.rb:168:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal/instrumentation.rb:32:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal/params_wrapper.rb:256:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activerecord-5.2.2.1/lib/active_record/railties/controller_runtime.rb:24:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/abstract_controller/base.rb:134:in `process' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionview-5.2.2.1/lib/action_view/rendering.rb:32:in `process' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.2/lib/mini_profiler/profiling_methods.rb:78:in `block in profile_method' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal.rb:191:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_controller/metal.rb:252:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/routing/route_set.rb:52:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/routing/route_set.rb:34:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/routing/mapper.rb:18:in `block in ' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/routing/mapper.rb:48:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/journey/router.rb:52:in `block in serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/journey/router.rb:35:in `each' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/journey/router.rb:35:in `serve' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/routing/route_set.rb:840:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-protection-2.0.5/lib/rack/protection/frame_options.rb:31:in `call' /var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:32:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/tempfile_reaper.rb:15:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/conditional_get.rb:25:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/head.rb:12:in `call' /var/www/discourse/lib/content_security_policy/middleware.rb:12:in `call' /var/www/discourse/lib/middleware/anonymous_cache.rb:216:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:232:in `context' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/session/abstract/id.rb:226:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/cookies.rb:670:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/callbacks.rb:28:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/activesupport-5.2.2.1/lib/active_support/callbacks.rb:98:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/callbacks.rb:26:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/debug_exceptions.rb:61:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/logster-2.1.2/lib/logster/middleware/reporter.rb:30:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2.1/lib/rails/rack/logger.rb:38:in `call_app' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2.1/lib/rails/rack/logger.rb:28:in `call' /var/www/discourse/config/initializers/100-quiet_logger.rb:16:in `call' /var/www/discourse/config/initializers/100-silence_logger.rb:29:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/remote_ip.rb:81:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/request_id.rb:27:in `call' /var/www/discourse/lib/middleware/enforce_hostname.rb:17:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/method_override.rb:22:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/actionpack-5.2.2.1/lib/action_dispatch/middleware/executor.rb:14:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/sendfile.rb:111:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-mini-profiler-1.0.2/lib/mini_profiler/profiler.rb:171:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/message_bus-2.2.0/lib/message_bus/rack/middleware.rb:57:in `call' /var/www/discourse/lib/middleware/request_tracker.rb:163:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2.1/lib/rails/engine.rb:524:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2.1/lib/rails/railtie.rb:190:in `public_send' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/railties-5.2.2.1/lib/rails/railtie.rb:190:in `method_missing' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:68:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `each' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/rack-2.0.6/lib/rack/urlmap.rb:53:in `call' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.1/lib/unicorn/http_server.rb:606:in `process_client' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.1/lib/unicorn/http_server.rb:701:in `worker_loop' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.1/lib/unicorn/http_server.rb:549:in `spawn_missing_workers' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.1/lib/unicorn/http_server.rb:142:in `start' /var/www/discourse/vendor/bundle/ruby/2.5.0/gems/unicorn-5.4.1/bin/unicorn:126:in ` ' /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in `load' /var/www/discourse/vendor/bundle/ruby/2.5.0/bin/unicorn:23:in ` '

So build without it and raise in the plugin’s Topic.

the build without it worked… however i wonder what will happen with the posts that already ahve locations in them :face_with_raised_eyebrow:

I’m not qualified to comment wrt to the Locations Plugin, but suspect the data will still be there and return as have noticed that behaviour with many other plugins. Raise with angus.

The software powering this discussion forum encountered an unexpected problem

Product Support

SDKAAA (Bernard Sadaka) March 20, 2019, 10:02am 7

building as we speak, thx!

Topic		Replies	Views
[Admin-Hinweis] Eines deiner Themes oder Plug-ins enthält Code, der aktualisiert werden muss Product Support	22	593	October 20, 2026
On edit: Internal Server Error due to plugin Product Support	2	1572	December 5, 2018
Locations Plugin :earth_africa: Plugin paid-support	735	84068	September 2, 2026
40 Fatals and 7 Errors in recent logs Product Support	12	1962	February 17, 2017
Deactivated plugin causes Error 500 on post Product Support	16	3475	August 5, 2017

The software powering this discussion forum encountered an unexpected problem

Related topics