My team spends a lot of time answering client requests on our forum and I really wish they could:
- associate the topic to a client (maybe I could use private tags or categories for that)
- declare the time spent on an answer (summed up on the topic)
- so I could have a report of time spent by client / topic / member / etc
The invoicing and other functions can be perfectly handled by other systems through APIs, but tracking time outside of discourse for time spent on discourse is a real pain.