Hi all, I am a moderator of a community page and lately whenever I make a topic a private message, the following thing I see is an error page showing “Sorry, you have no access to that topic!”. As I said I’m a moderator, so I should be able to access said message. The topic I want to make a private…

Sure, but if the message conversation it created didn’t include you (had no posts from you) then you wouldn’t have access. The conversation participants are determined by the posts included in the conversation at the point of conversion.

Ok, I see - what confuses me though is that in the past I was able to make threads into DMs (even if I wasn’t part of them). I still have the conversations in my inbox. I will test it again keeping your suggestions in mind to see if it happens again. Thanks!

Hey, I tried again and this time it worked (I was able to access the DM). Some info: The post was created 1 hour ago by a regular user (who also joined 1 hour ago) I clicked on the tab on the right > Make Personal Message > the page reloaded and the post was made into a DM with me and the user, a…

Oh interesting, can you repro this @justin when acting as a moderator?

Yep, was able to repro this. Edit: I’ll try again :sweat_smile:

I am unclear. What you wrote sounds correct to me, if the mod has no replies in the PM, they would not have access after conversion to PM. That is expected. What is incorrect would be The mod having access even if the mod made no posts in that topic prior to it being converted to a PM. That would b…

[image] codinghorror: What is incorrect would be The mod having access even if the mod made no posts in that topic prior to it being converted to a PM . That would be unexpected. Ah! I inverted the logic here. I’ll see if I can get it to get access.

I was able to reproduce this once by doing the following: Topic was created by an admin 4 days ago TL0 user replied and needed approval. Post was approved by moderator. When reply was 2 minutes old, the moderator made the topic a PM. Moderator was invited and given access to the topic. It seems l…

[image] justin: If a topic has one post by one user, mod is given access to PM when converted. If a topic has two posts by one or more users, mod is not given access (except for the possible bug case above). Interesting, so that’s the bug. [image] justin: Would it make more sense if a t…

[image] codinghorror: Wouldn’t they reply to the topic first if they needed that? Possibly. The UX oddity in my mind is if I have permissions to make something a PM as a mod, I’m assuming I’m doing this for a reason, likely to continue a conversation privately even if I hadn’t replied. I’m co…

"Sorry, you have no access to that topic!" after mod converts a topic into a personal message

Product Support

schyllberg (Sebastian) September 21, 2019, 11:27am 25

Hey! Not quite I’m afraid.
Dropped a PM to you with details.

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Undo conversion from topic to PM as a moderator? Product Support	6	779	March 2, 2019
Convert a private message to public topic or vice versa Feature feedback	14	7321	May 4, 2016
Make Personal Message button should add poster to topic Product Support	2	483	May 5, 2022
Automatically add moderators / staff when using Make Personal Message? Feature	16	3166	February 26, 2018
Flag option "convert into PM" Feature	10	3524	May 3, 2016

"Sorry, you have no access to that topic!" after mod converts a topic into a personal message

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