Hi all, I am a moderator of a community page and lately whenever I make a topic a private message, the following thing I see is an error page showing “Sorry, you have no access to that topic!”. As I said I’m a moderator, so I should be able to access said message. The topic I want to make a private…

If you weren’t part of the topic before it was turned into a message you won’t have access. Only administrators can see message conversations they aren’t members of.

Sorry, what do you mean with “If you weren’t part of the topic”? The post I made into a DM was originally the first post in a public thread, so I did have access to it :thinking:

Sure, but if the message conversation it created didn’t include you (had no posts from you) then you wouldn’t have access. The conversation participants are determined by the posts included in the conversation at the point of conversion.

Ok, I see - what confuses me though is that in the past I was able to make threads into DMs (even if I wasn’t part of them). I still have the conversations in my inbox. I will test it again keeping your suggestions in mind to see if it happens again. Thanks!

Hey, I tried again and this time it worked (I was able to access the DM). Some info: The post was created 1 hour ago by a regular user (who also joined 1 hour ago) I clicked on the tab on the right > Make Personal Message > the page reloaded and the post was made into a DM with me and the user, a…

Oh interesting, can you repro this @justin when acting as a moderator?

Yep, was able to repro this. Edit: I’ll try again :sweat_smile:

I am unclear. What you wrote sounds correct to me, if the mod has no replies in the PM, they would not have access after conversion to PM. That is expected. What is incorrect would be The mod having access even if the mod made no posts in that topic prior to it being converted to a PM. That would b…

[image] codinghorror: What is incorrect would be The mod having access even if the mod made no posts in that topic prior to it being converted to a PM . That would be unexpected. Ah! I inverted the logic here. I’ll see if I can get it to get access.

"Sorry, you have no access to that topic!" after mod converts a topic into a personal message

Product Support

codinghorror (Jeff Atwood) June 26, 2019, 4:53pm 3

If you need access to the PM you can ask the user to flag it. Moderators have access to flagged PMs while they are flagged.

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"Sorry, you have no access to that topic!" after mod converts a topic into a personal message

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