Hi, A user of mine has mentioned that they are not consistently receiving replies to their own posts, i.e. some replies get emailed, and some don’t. I’ve checked their settings and they are watching the category, and Send me an email when someone quotes me, replies to my post, mentions my @username…

Emails are only sent if the users web browser has not pinged the server in the last 10 minutes. This is the default unless the user has said otherwise in their mail prefs.

I thought about that as well but they swear they weren’t logged in. Though I do wonder if maybe they the site open on another computer or something… Anything else that would be worth checking if this comes up again?

I have a separate post here where I’ve provided a screenshot showing users who haven’t logged in for a couple of weeks and the Last Emailed column is also that long, even though they have set emails to be sent daily. I have no idea why these emails are not going out. Unfortunately, since I posted t…

Just to add to this, here’s the other thread I mentioned, with the screenshot I can’t explain. By the way, as well as understanding why these eMails are not being sent, I’m also curious to know if there is a way to manually resend a digest eMail to a particular contact. I basically want to get thei…

Thank you, Edward. In my case, it’s not just that they don’t remember making any changes (I’d accept they may have simply forgotten) but when I look at their profile it explicitly states that they are set to be sent eMails on a daily basis. So I am clueless about why they are not being sent, especia…

Missing some notification emails?

Support

Edward_Weiss (Edward Weiss) August 30, 2019, 3:19pm 6

I’ve had this happen too, users seem to stop receiving emails even though they don’t remember making any changes to their preferences.

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Missing some notification emails?

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