Hi, I’m trying to use Sendgrid email service and keep getting this error in the logs Job exception: 535 Authentication failed: Bad username / password I’m not sure what I’m doing wrong, here’s how my configuration looks like DISCOURSE_SMTP_ADDRESS: smtp.sendgrid.net DISCOURSE_SMTP_PORT: 587 DISCOURSE_SMTP_USER_NAME: apiKey DISCOURSE_SMTP_PASSWORD: 'SG.xxxx.xxxxxx.xxxx' I’ve also tried to use port 2525 on the suggestion of Fresh install. Works. Sendgrid not sending emails - #5 by Ham , but that didn’t work either. I’m able to establish a connection using telnet. Can someone please help? Any idea what I could be doing wrong?

[תמונה] Satwik_Kansal: I’m able to establish a connection using telnet. From the same server that your Discourse is on? [תמונה] Satwik_Kansal: DISCOURSE_SMTP_USER_NAME: apiKey Apologies if this is a silly question but is your SendGrid username actually: apiKey :thinking: I only ask, as it’s an unusual choice of account name…

[תמונה] Richie: From the same server that your Discourse is on? Yes [תמונה] Richie: Apologies if this is a silly question but is your SendGrid username actually: apiKey No, I don’t think there’s a concept of username in sendgrid, I just followed the documentation here discourse/docs/INSTALL-email.md at main · discourse/discourse · GitHub I might be wrong also, but I don’t see any username info in my sendgrid account.

[תמונה] Satwik_Kansal: I don’t think there’s a concept of username in sendgrid They use different terminology but you’re still connecting to what is essentially a standard SMTP server, which will require authentication. Go to the Teammates section - https://app.sendgrid.com/settings/teammates In there you will see the account details that are able to send email: [image] The value in the “Username” column is what you need to enter in the Discourse setting DISCOURSE_SMTP_USER_NAME So if the “Username” was SK2019 then you’d have something like: DISCOURSE_SMTP_ADDRESS: smtp.sendgrid.net DISCOURSE_SMTP_PORT: 587 DISCOURSE_SMTP_USER_NAME: SK2019 DISCOURSE_SMTP_PASSWORD: 'xxxx.xxxxxx.xxxx'

I tried that but didn’t work. The Sendgrid docs mention to use apiKey as username, but that doesn’t seem to be working. Maybe I should reach out to the sendgrid team and seek their help.

Did you use apiKey when using telnet?

Yes, I followed instructions at How to send an Email with SMTP | SendGrid Docs | Twilio and they worked! Not sure what am I missing in discourse configuration.

Do the four lines in your config file look like mine (above)? With the correct DISCOURSE_SMTP_USER_NAME that matches the one displayed in your Teammates page on SendGrid?

Yes, the username is the one displayed in the the Teammates page, the password is the key I generated (telnet works using this key), and other two fields are exactly the same. May I know what version of discourse are you using, I’m using beta, I suspect that could be the issue. Anyways, I’m planning to switching to mailgun, I tried it today, and it works seamlessly (though it’s expensive, but have no other options atm)

Having the same problem. What is the tldr here? Use “apikey” (not working) or add a team mate (it’s empty)?

Not able to integrate with sendgrid

תמיכה התקנה

forkequity (Ryan Kulp) 25 באפריל,‏ 2020,‏ 8:31am 10

FWIW @Satwik_Kansal our Sendgrid API username is “apikey” – not “apiKey”. working great.

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Not able to integrate with sendgrid

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