Hi, I’m trying to use Sendgrid email service and keep getting this error in the logs Job exception: 535 Authentication failed: Bad username / password I’m not sure what I’m doing wrong, here’s how my configuration looks like DISCOURSE_SMTP_ADDRESS: smtp.sendgrid.net DISCOURSE_SMTP_PORT: 587 D…

[image] Satwik_Kansal: I’m able to establish a connection using telnet. From the same server that your Discourse is on? [image] Satwik_Kansal: DISCOURSE_SMTP_USER_NAME: apiKey Apologies if this is a silly question but is your SendGrid username actually: apiKey :thinking: I only ask,…

[image] Satwik_Kansal: I don’t think there’s a concept of username in sendgrid They use different terminology but you’re still connecting to what is essentially a standard SMTP server, which will require authentication. Go to the Teammates section - https://app.sendgrid.com/settings/teammate…

I tried that but didn’t work. The Sendgrid docs mention to use apiKey as username, but that doesn’t seem to be working. Maybe I should reach out to the sendgrid team and seek their help.

Did you use apiKey when using telnet?

Yes, I followed instructions at How to send an Email with SMTP | SendGrid Docs | Twilio and they worked! Not sure what am I missing in discourse configuration.

Do the four lines in your config file look like mine ( above )? With the correct DISCOURSE_SMTP_USER_NAME that matches the one displayed in your Teammates page on SendGrid?

Yes, the username is the one displayed in the the Teammates page, the password is the key I generated (telnet works using this key), and other two fields are exactly the same. May I know what version of discourse are you using, I’m using beta, I suspect that could be the issue. Anyways, I’m planni…

FWIW @Satwik_Kansal our Sendgrid API username is “apikey” – not “apiKey”. working great.

Having the same problem. What is the tldr here? Use “apikey” (not working) or add a team mate (it’s empty)?

Not able to integrate with sendgrid

Product Support Self-hosting

Richie (Richie Rich) September 3, 2019, 8:58pm 2

From the same server that your Discourse is on?

Apologies if this is a silly question but is your SendGrid username actually: apiKey

I only ask, as it’s an unusual choice of account name…

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Not able to integrate with sendgrid

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