Hey Marie, welcome!
Also happy to help out where needed 
My general advice would be to try and solve as many issues as you can through the meta community at large, i.e. in public. The more eyes you have on an issue, the more you’re likely to get the right answer faster.
The way to work with the community in this ‘open’ way is:
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Do as much preparatory work on an issue as possible, up to the limit of your own knowledge.
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Find the right category and topic to post in. This means doing a bit of research on other topics that may cover your issue.
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Asking specific questions or for help with specific issues in as clear and structured fashion as possible.
Essentially, try to do as much ‘background’ work as possible to make it easier for folks to help you. The thing to avoid is general pleas for help or long, unstructured descriptions.
In either case (not enough detail, or too much), it requires folks helping you to do a fair amount of “project management” work before they can advise on the nuts and bolts of your issue. Which means some folks who might know the answer won’t respond.