We have a user who is not able to change his email. When he clicks the link in the confirmation mail to authorize the new address, he gets a 500: [image] This can be reproduced with different email adresses. We tried to reproduce with different test accounts, but they all worked. The user didn’t use any facebook etc. account to register and is not a moderator. Any ideas? Thanks!

A couple of thoughts: Are there any 3rd party plugins installed? Do you see any errors when you browse to /logs on your site?

[image] justin: Are there any 3rd party plugins installed? Yes, we have topic list previews, locations, events and the custom wizard installed. [image] justin: Do you see any errors when you browse to /logs on your site? Yes and they coincided with the change attempts: [image] Here’s one of the logs: Message (3 copies reported) ActionView::Template::Error (Missing partial common/_second_factor_form_script with {:locale=>[:de, :en], :formats=>[:html], :variants=>[], :handlers=>[:raw, :erb, :html, :builder, :ruby]}. Searched in: * "/var/www/discourse/app/views" * "/var/www/discourse/plugins/docker_manager/app/views" ) /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/path_set.rb:48:in `find' Backtrace /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/path_set.rb:48:in `find' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/lookup_context.rb:129:in `find' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/partial_renderer.rb:434:in `find_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/partial_renderer.rb:429:in `find_partial' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/partial_renderer.rb:305:in `render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/renderer.rb:65:in `render_partial_to_object' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/renderer.rb:53:in `render_partial' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/helpers/rendering_helper.rb:38:in `render' /var/www/discourse/app/views/users_email/confirm.html.erb:36:in `_app_views_users_email_confirm_html_erb__4134187631400090662_69935913471260' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/base.rb:274:in `_run' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/template.rb:185:in `block in render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications.rb:182:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/template.rb:386:in `instrument_render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/template.rb:183:in `render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-mini-profiler-1.1.2/lib/mini_profiler/profiling_methods.rb:78:in `block in profile_method' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/template_renderer.rb:59:in `block (2 levels) in render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/abstract_renderer.rb:89:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications.rb:180:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications/instrumenter.rb:24:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications.rb:180:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/abstract_renderer.rb:88:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/template_renderer.rb:58:in `block in render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/template_renderer.rb:66:in `render_with_layout' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/template_renderer.rb:57:in `render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/template_renderer.rb:13:in `render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/renderer.rb:61:in `render_template_to_object' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/renderer/renderer.rb:29:in `render_to_object' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/rendering.rb:118:in `block in _render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/base.rb:304:in `in_rendering_context' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/rendering.rb:117:in `_render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/streaming.rb:219:in `_render_template' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/rendering.rb:103:in `render_to_body' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/rendering.rb:52:in `render_to_body' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/renderers.rb:142:in `render_to_body' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/abstract_controller/rendering.rb:25:in `render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/rendering.rb:36:in `render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:44:in `block (2 levels) in render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/core_ext/benchmark.rb:14:in `block in ms' /usr/local/lib/ruby/2.6.0/benchmark.rb:308:in `realtime' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/core_ext/benchmark.rb:14:in `ms' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:44:in `block in render' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:85:in `cleanup_view_runtime' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.0/lib/active_record/railties/controller_runtime.rb:34:in `cleanup_view_runtime' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:43:in `render' /var/www/discourse/app/controllers/users_email_controller.rb:63:in `confirm' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/basic_implicit_render.rb:6:in `send_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/abstract_controller/base.rb:196:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/rendering.rb:30:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/abstract_controller/callbacks.rb:42:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/callbacks.rb:135:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/abstract_controller/callbacks.rb:41:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/rescue.rb:22:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:33:in `block in process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications.rb:180:in `block in instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications/instrumenter.rb:24:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/notifications.rb:180:in `instrument' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/instrumentation.rb:32:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal/params_wrapper.rb:245:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activerecord-6.0.0/lib/active_record/railties/controller_runtime.rb:27:in `process_action' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/abstract_controller/base.rb:136:in `process' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionview-6.0.0/lib/action_view/rendering.rb:39:in `process' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-mini-profiler-1.1.2/lib/mini_profiler/profiling_methods.rb:78:in `block in profile_method' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal.rb:191:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_controller/metal.rb:252:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/routing/route_set.rb:51:in `dispatch' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/routing/route_set.rb:33:in `serve' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/journey/router.rb:49:in `block in serve' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/journey/router.rb:32:in `each' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/journey/router.rb:32:in `serve' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/routing/route_set.rb:837:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-protection-2.0.7/lib/rack/protection/frame_options.rb:31:in `call' /var/www/discourse/lib/middleware/omniauth_bypass_middleware.rb:68:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/tempfile_reaper.rb:15:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/conditional_get.rb:25:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/head.rb:12:in `call' /var/www/discourse/lib/content_security_policy/middleware.rb:12:in `call' /var/www/discourse/lib/middleware/anonymous_cache.rb:274:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/session/abstract/id.rb:232:in `context' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/session/abstract/id.rb:226:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/cookies.rb:648:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/callbacks.rb:27:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/activesupport-6.0.0/lib/active_support/callbacks.rb:101:in `run_callbacks' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/callbacks.rb:26:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/actionable_exceptions.rb:17:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/debug_exceptions.rb:32:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/show_exceptions.rb:33:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/logster-2.4.1/lib/logster/middleware/reporter.rb:43:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/railties-6.0.0/lib/rails/rack/logger.rb:38:in `call_app' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/railties-6.0.0/lib/rails/rack/logger.rb:28:in `call' /var/www/discourse/config/initializers/100-quiet_logger.rb:18:in `call' /var/www/discourse/config/initializers/100-silence_logger.rb:31:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/remote_ip.rb:81:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/request_id.rb:27:in `call' /var/www/discourse/lib/middleware/enforce_hostname.rb:17:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/method_override.rb:22:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/executor.rb:14:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/sendfile.rb:111:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/actionpack-6.0.0/lib/action_dispatch/middleware/host_authorization.rb:77:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-mini-profiler-1.1.2/lib/mini_profiler/profiler.rb:184:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/message_bus-2.2.3/lib/message_bus/rack/middleware.rb:57:in `call' /var/www/discourse/lib/middleware/request_tracker.rb:176:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/railties-6.0.0/lib/rails/engine.rb:526:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/railties-6.0.0/lib/rails/railtie.rb:190:in `public_send' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/railties-6.0.0/lib/rails/railtie.rb:190:in `method_missing' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/urlmap.rb:68:in `block in call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/urlmap.rb:53:in `each' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/rack-2.0.7/lib/rack/urlmap.rb:53:in `call' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/unicorn-5.5.1/lib/unicorn/http_server.rb:605:in `process_client' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/unicorn-5.5.1/lib/unicorn/http_server.rb:700:in `worker_loop' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/unicorn-5.5.1/lib/unicorn/http_server.rb:548:in `spawn_missing_workers' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/unicorn-5.5.1/lib/unicorn/http_server.rb:144:in `start' /var/www/discourse/vendor/bundle/ruby/2.6.0/gems/unicorn-5.5.1/bin/unicorn:128:in ` ' /var/www/discourse/vendor/bundle/ruby/2.6.0/bin/unicorn:23:in `load' /var/www/discourse/vendor/bundle/ruby/2.6.0/bin/unicorn:23:in ` ' Thanks for your help!

Have you run a git pull && ./launcher rebuild app lately at all?

You mean, if we have the newest version installed? [image] Yes, we have,

Maybe it’s a bug: I asked the user to disable 2-factor-verification and now it works. On the other hand, I tried this with my account having 2-factor-verification active and it also worked. :wink:

That page is not correct. Go to /admin/upgrade

Thanks for the hint, Jeff! One question about this, please: You release new versions from time to time, but if I upgrade via that page I always get the latest commits and the user’s problem from above was addressed in one of these?

User can't change his email address

Product Support

codinghorror (Jeff Atwood) November 3, 2019, 9:03pm 9

Try it find out, that’s the intent.

Topic		Replies	Views
Changing a user's email Bug	16	2406	October 7, 2020
Users getting Internal Server Error when trying to change email address Bug	5	347	May 9, 2025
Issue: user changed google account and can't connect thru his profile Product Support	26	5181	March 5, 2019
Changing users email address Product Support	16	4966	March 15, 2019
Unable to confirm new email when two factor backup codes are enabled Bug	10	1403	November 14, 2019

User can't change his email address

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