Hi, I have a bot user that does a bunch of tasks via the api, it is a trusted user and an admin user, and it has been deactivated twice this week for some reason. I cannot see anything in the staff action logs, or the error logs that hints as to why the user was deactivated. Can you help me, either with information about which logs to look into, or possible causes a user gets deactivated by the system. Cheers Pekka

I would recommend updating, but if you can’t then you have a couple of options: ‘Impersonate’ the account, so it won’t be deactivated for another year Set invalidate_inactive_admin_email_after_days to a higher number, or 0 to disable

I think it may have been the InvalidateInactiveAdmins script, looks like that will not generate a log entry. Can anyone confirm since i’m not famliar with the details of the source.

Yes that’s correct. We should certainly look at adding a log for that - it can be very confusing if you are not aware of the feature. I will add it to my todo list. If you’re running the latest version of Discourse, then we have recently added some extra checks before deactivating admin accounts: https://github.com/discourse/discourse/commit/836b3f4d82dfc610574db93cfd1d86e4064d4062 If the user has created posts, or has a recently used API key attached to it, then it will not be deactivated. Note that the API key must be specifically attached to this user, and not an “all users” key.

Yes, i saw that, i am on an earlier version unfortunatley.

We got into a lot of issue last time we updated with how flagging works, so we will not take updates unless we have no other option

I hope you like security vulnerabilities, then :rofl:

I realize there are issues with not taking updates, our use of discourse is not standard and the acual discorse server is not accessed by the users only used as a backend, so I think we are good for now. That our users are mad because behavior has changed and we cannot undo the change since the team does not want to add an option for the legacy behavior is a bigger issue to us

[image] david: We should certainly look at adding a log for that - it can be very confusing if you are not aware of the feature. Done per FEATURE: Add message to log when admins are automatically deactivated · discourse/discourse@a9d0d55 · GitHub [Screenshot 2020-01-28 at 12.13.08]

User get deactivated, need to know why

Product Support

Pekkanen (Pekkanen) December 10, 2019, 10:42am 7

We did the second one, waiting a few days to see if it happens again and root cause was wrong

Topic		Replies	Views
Deactivated users are sometimes not being deactivated Product Support	4	661	September 24, 2024
Deactivated by staff not being logged Bug	7	845	May 8, 2018
User keeps getting reverted to inactive Product Support	7	881	November 7, 2019
Deactivating a user causes account to be deleted? Product Support	14	2018	August 23, 2017
Admin logging in after being deactivated is shown confusing dialog UX login	13	405	December 12, 2024

User get deactivated, need to know why

Related topics