This seems to only happen if the email is changed. Eg, https://forum.{mySite}.com/u/{user}/preferences/email User successfully receives confirmation email User clicks link User gets err: “Oops! Page not found or private” [image] Confirmation email link template: %{base_url}/u/authorize-email/%{email_token} Actual confirmation email link: https://forum.{mySite}.com/u/authorize-email/{someHash} [image]

You probably customized that email before we changed the link. Please go to /admin/customize/email_templates/user_notifications.confirm_new_email and make sure that link in there looks like %{base_url}/u/confirm-new-email/%{email_token} instead of %{base_url}/u/authorize-email/%{email_token} It might be a good idea to add a migration after all. This came up multiple times already. cc @sam https://review.discourse.org/t/feature-improve-email-change-workflow-pr-8377/7150/4

That took care of the broken link… sort of; now, it just redirects the user to the login screen. Although it’s good this came to my attention to ensure folks can change their email, how come there’s no way for an admin to edit email from the admin panel? The only way was to impersonate >> profile >> change email? That’s what I read, anyway - is that truly the legit way to do this? I can delete an account and impersonate but not change an email? Seems a bit counter-intuitive~

%{base_url}/u/confirm-new-email/%{email_token} My link looks like that and it’s still sending people to an Oops error message. Are you saying it should be the other way round?

[image] gerhard: %{base_url}/u/confirm-new-email/%{email_token} For me, %{base_url}/u/confirm-new-email/%{email_token} redirects people to login page without activating the account. The other one is the “oops” page.

This is weird but: It was this: %{base_url}/u/confirm-new-email/%{email_token}and gave an error message I changed it to this: %{email_token}/u/authorize-email/%{base_url} . and it still gave an error message I changed it back to this: %{base_url}/u/confirm-new-email/%{email_token} manually (not by resetting it) and now it works! :woman_shrugging: edit: oh and now it doesn’t again.

[image] gerhard: It might be a good idea to add a migration after all. I would like to punt on this for a bit longer.

[image] sam: I would like to punt on this for a bit longer. What about a backwards-compatible (deprecated) mirror link? Or a replacement script for a few versions? Could replace() the old %{} with new %{} next ver? If already migrated, nothing would happen. But either way – my issue isn’t resolved… or, so it seems: It just shoots them to login screen without activation. https://forum.{mySite}.com/u/confirm-new-email/{someHash} ^ Is this correct? The person insists they used incognito and showed screenshot of a login screen. Upon inspection, I can see that the old email address is still showing in admin.

I am not following, why not simply delete all your relevant locale customization and start from scratch?

Confirmation email link (after change) is broken ("Oops!") due to bad email customization

Product Support

gh_irina (Mika) January 30, 2020, 8:05am 4

It happened on ours too this week, just as described above.

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Confirmation email link (after change) is broken ("Oops!") due to bad email customization

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