We have four cases, all from the same user, where the user replies by email and Discourse strips his response and instead re-posts the content he was replying to. So he looks silly and the mods have to delete his post. Following are the details using two methods. Method 1 Since he’s replying by email, there is this icon on his post. The Text and HTML tabs look fine- that is they look like other reply-by-email posts that do work as expected. [image] [image] The Text and HTML tabs look like this: Yada yada yada. This is the response. blah blah blah. This is the original post. But what appears on the forum is “blah blah blah”, not “yada yada yada” as expected. Method 2 In Data Explorer, the raw_email contains both blah and yada. But raw and cooked contain only blah- that is, the original post. Here is the redacted raw_email. If you can help but need the unredacted version, please PM me. Received: from mail-oi1-f175.google.com (mail-oi1-f175.google.com [209.85.167.175]) by ip-172-26-14-30-mail-receiver.localdomain (Postfix) with ESMTP id C781113D61A for ; Fri, 31 Jan 2020 18:17:21 +0000 (UTC) Received: by mail-oi1-f175.google.com with SMTP id q81so8214729oig.0 for ; Fri, 31 Jan 2020 10:17:21 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=gmail.com; s=20161025; h=mime-version:references:in-reply-to:from:date:message-id:subject:to; [BORING STUFF REMOVED] X-Received: by 2002:aca:dc45:: with SMTP id t66mr7455696oig.39.1580494636891; Fri, 31 Jan 2020 10:17:16 -0800 (PST) MIME-Version: 1.0 References: In-Reply-To: From: Steve Date: Fri, 31 Jan 2020 10:16:42 -0800 Message-ID: Subject: Re: [506] [Investments/Equity] Total Return Fund To: Investor Group Content-Type: multipart/alternative; boundary="00000000000066c15d059d7395ee" --00000000000066c15d059d7395ee Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable YADA YADA YADA. This is the response. On Fri, Jan 31, 2020 at 6:22 AM Robert via Investor Group wrote: > BLAH BLAH BLAH. This is the original post. [FOOTER REMOVED]

It’s worth emphasizing that the Text and HTML tabs shown above do get it right. I don’t know how that content is calculated but it seems independent of the raw and cooked fields, which are getting it wrong.

You will really need to drill into the specific layout his (presumably oddball?) email client is providing. Which email client?

Reply by email is removing the reply and posting the original

Product Support

codinghorror (Jeff Atwood) February 2, 2020, 3:59am 2

Almost certainly specific to this users email client.

Topic		Replies	Views
Where to discuss issues with email_reply_trimmer? Product Support email	6	953	November 21, 2019
Incorrect handling of reply-by-E-mail in topics Product Support	2	1070	December 18, 2018
Email reply parsing Bug email	9	3457	March 29, 2016
Include Original Posts in email replies Product Support email	2	486	April 29, 2023
Email submission wiped the message body Product Support	3	528	March 1, 2022

Reply by email is removing the reply and posting the original

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