Hey guys, I can´t save my profile picture anymore. We´re storing our files @ AWS (S3) and the normal picture upload works (in posts). But when I try to upload a custom picture (users are allowed to do that) it first shows the uploaded picture in the little preview [image] But when I want to save it´s gone. In fact i had one there for one year now, and now it can´t be found anymore in s3 What could be wrong here ? thanks and cheers, Wurzelseppi

Just found that in error logs: Could not find file in the store located at url: //-censored-.eu-west-1.amazonaws.com/original/1X/194225f4214f7c18618e885c2e54e5009f64a6c8.jpeg

Nobody ? Isn´t it strange, that normal uploads work (like pictures in posts and the like), but profile pictures not ?

Why would it be looking for the file in "-censored- "? :thinking: What is the path where the custom profile photos that do work? Is it different? Are other users having the same problem or is it limited to just you? Until you can get it sorted, you can try this work around and see if it holds. Upload your custom photo to a post and save the post. Right-click and save the photo to your computer. Upload the photo from your PC to your profile and save. It may have something to do with where you’re uploading your custom photo from that’s causing it not to be saved in your profile. Just a thought.

Hi, that -censored- was just a way to hide the exact name of my s3 bucket :slight_smile:

Sorry! :man_facepalming: I should have realized that. :roll_eyes: Still the question remains… can you upload your photo from a different source, save it and will it stick? And is this happening to other users as well?

Hi there, I have this error Could not find file in the store located at url: \\proflex-community-prod.s3.dualstack.eu-west-1.amazonaws.com/original/1X/50f1646a833bb7fa4887676767c77f7a52f8a805.jpeg But when I go here (in my company network): https://proflex-community-prod.s3.dualstack.eu-west-1.amazonaws.com/original/1X/50f1646a833bb7fa4887676767c77f7a52f8a805.jpeg it works So is there maybe a problem with the url that is being created for the presentation layer ? Found also similiar other posts about that: https://meta.discourse.org/t/missing-avatar-on-s3-for-some-avatars/93979/7 [image] Avatars not Uploading to S3 Support So I migrated to using S3 for uploads a few months back for one forum. Overall it seemed like a success. Uploads from new posts are going to S3 perfect Migration of old uploads from posts to S3 worked fine using rake uploads:migrate_to_s3 Existing avatars did not migrate New avatar uploads are not going to S3 New user background and card background images are uploading to S3 perfectly fine In attempt to fix the problem. I tried running rake avatars:refresh and avatars:clean after following th… [image] Problems with avatar uploads due to S3 changes Support Hi everyone, Somehow I keep having issues with avatars. I’m on the last version (v2.2.0.beta3 +3). This is something noticed a few weeks ago but I’m only having the time to debug now. At first, I thought it could be a problem with the customizations I did through my theme plugin, but I don’t think that’s the case. Some images show up but some others don’t. Has anyone seem something like that? Here’s an example of an image that should be showing up (both urls seem correct): https://app.thewa… Cheers, Wurzelseppi

Still having this issue and found this https://github.com/YunoHost-Apps/discourse_ynh/issues/16 which mention also the thing, I found now in my logs: MaxMindDB (/var/www/discourse/vendor/data/GeoLite2-ASN.mmdb) could not be found: No such file or directory @ rb_sysopen - /var/www/discourse/vendor/data/GeoLite2-ASN.mmdb The bad thing in this thread: No solution :frowning:

Can´t save profile picture

Product Support

varun21 (Varun Sharma) April 21, 2022, 6:58am 9

Has anyone found a solution yet?

Topic		Replies	Views
User cannot use custom avatar with Amazon S3 Bug	41	7236	March 21, 2015
Problems with avatar uploads due to S3 changes Product Support	21	4015	October 17, 2018
Avatar uploading issue Product Support	6	834	March 24, 2020
How are avatars stored and accessed? Product Support	6	2203	November 18, 2016
Custom Avatars "gone" after updating to 3.3.0beta1 Product Support	8	410	June 26, 2024

Can´t save profile picture

Related topics