A few users of my forum report that they can see topic lists in first page. However when they open a topic, they see a blank page. What could be wrong here? [1] [2]

Did you encounter the issue yourself too? If you did, you could try in safe mode to see if the issue persists: Using Safe Mode to troubleshoot issues with themes and plugins If you didn’t, you can ask your users to take a screenshot of the console tab in the browser development tools (on desktop) to see if there is any error. Also, does it happen on any topic? Does it happen only on mobile?

No i dont encounter it. [image] Canapin: Does it happen only on mobile? It seems it only happens in mobile. So I dont know how they can lunch console.

It’s usually indicative of an older device/browser. Can you get some details on the phone model and browser being used?

Same happens here. I’ve got 2 user reports, both on mobile, one Android, one iOS. Android user had an old browser, after they installed new Firefox Mobile, problem went away BUT iOS user installed the latest Google Chrome browser and still couldn’t see any topics, only top header and a blank page below it. This user said they have outdated iOS version and will try to upgrade. Not sure if this is going to fix the problem. These reports started coming after I’ve upgraded from 2.2.x to 2.3.1. I have just upgraded to 2.3.3, will ask if this helped my user…

Some user see a blank page when opening a topic

Product Support

hosna (hosna) April 22, 2020, 6:24am 5

One of the recent users with this bug had ZTE BLADE V0720. Also, I tell all of them to update chrome and they claim they have updated it. However the problem exists.

Topic		Replies	Views
Blank Screen for Topic on Mobile Web: TypeError in Admin Console Product Support	9	879	April 25, 2020
What on earth is causing this? Product Support	3	1142	October 3, 2022
Blank page when using iPhone 6 since last 16th March Bug	8	2367	March 24, 2022
Regular blank pages when trying to load Discourse forums in Firefox (Android) Product Support	3	878	December 21, 2023
Ios 9.3.5. results in blank page Bug	1	1033	December 22, 2019

Some user see a blank page when opening a topic

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