I have a CDCK client for whom I did a Google Groups import. I told them that people will need to do “reset password” to set their password, but the imported users are staged, and a user claims that trying to reset password results in “no account matches ”. I can’t find a prescribed method for moving from staged to active and am not sure how to create a staged user to try to do a test.

Did you try the normal sign up flow?

[image] pfaffman: the imported users are staged Why was this decision made?

That is the way that the Google groups importer works, but there could be a setting that I overlooked. I think it’s that you can’t assume that people who were in a Google group want to be in the community? But I didn’t write it. EDIT: But I think that they reported that having people sign up does the Right Thing.

My bad I missed the “google groups” part! Editing title..

[image] codinghorror: I missed the “google groups” part! SO glad I’m not the only one who does this!

How to move Google Groups migrated users from staged to active?

Product Support

pfaffman (Jay Pfaffman) April 27, 2020, 3:24pm 3

But how does a user who wants to be connected with their account do so without admin intervention?

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How to move Google Groups migrated users from staged to active?

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