Just to add one more use case…
Our coaches use DM’s as a means of starting and tracking a training log for their students. These coaches want the students to come to the forums for a few reasons:
- To access their “Progress Plans”
- To connect with other community members.
- To find value in the forums through answers to questions. To feel supported.
- To become familiar with the platform so students can appreciate the value of having a centralized location to learn and grow as a player. This will be one of the factors that leads students towards joining the private member groups that the coaches offer as an added monthly cost.
Users are getting all coach communication from our Discourse forums, directly in the email, and I’ve been receiving feedback that the user’s aren’t logging in to access the info b/c they get everything they wanted (the full training report) right in their inbox. This weakens the value proposition of the coaches. And this also defeats the whole purpose of moving this content to a DM in the forums, and outside of scattered email threads.