Initially we were using Gmail to send all emails. Once it was up and rolling, we needed something that could send more. Setup Office 365 and the SMTP works fine. It was like that for months, working fine. Recently I found that the "“reply by email address” setting was still set to Gmail… ouraccount+replies%{reply_key}@gmail.com [image] I wanted to standardize it by switching it to the Office 365 address. The issue is that the + doesn’t work with Office 365 like it does with Gmail. I tried without it and I get this… replies%{reply_key}@ourdomain.org [image] I tried it with + but it just bounces… replies+%{reply_key}@ourdomain.org [image] …or fails… [image] I setup communications@ourdomain.org for the regular outgoing, and then replies@ourdomain.org (an alias of communications@ourdomain.org for incoming. I can’t seem to find a combination that will work. Am I trying the impossible or just missing something? I’ve read several of the other threads but I’m still not seeing a solution that fits my situation. Any help would be much appreciated. [image]

[image] DavidO: The issue is that the + doesn’t work with Office 365 like it does with Gmail If Office 365 doesn’t support plus email addressing, you’ll need to contact them about that. Email address | Sub-addressing Some mail services support a tag included in the local-part, such that the address is an alias to a prefix of the local-part. Typically the characters following a plus and less often the characters following a minus, so fred+bar@domain and fred+foo@domain might end up in the same inbox as fred+@domain or even as fred@domain. For example, the address joeuser+tag@example.com denotes the same delivery address as joeuser@example.com. RFC 5233 refers to this convention as subaddressing, but it is Add...

Just in case someone goes looking for this, plus addressing is possible in office 365 since Sept 2020: [image] Plus Addressing in Exchange Online You use plus addressing to support dynamic, disposable recipient (not sender) email addresses in your Exchange Online organization.

'reply by email address' with Office 365

Product Support

codinghorror (Jeff Atwood) October 31, 2020, 7:55pm 2

If Office 365 doesn’t support plus email addressing, you’ll need to contact them about that.

Topic		Replies	Views
Creating system like bots without email address Feature	3	965	August 15, 2016
Reply via email setup with Exchange 2016 Product Support	3	942	July 14, 2020
Getting 'address not found' error trying to set up reply via email Product Support	14	3124	August 28, 2019
Reply by email - additional addresses Product Support	28	3328	August 19, 2019
Amazon SES Verified Email Address with "Enable replying to topics via email" turned on Product Support	5	2054	November 3, 2018

'reply by email address' with Office 365

Related topics