My “PNG to JPG Quality” setting is on 100. However, whenever I – or any users – upload a PNG to the community, it becomes a JPG. This includes in the settings. I am trying to upload a new logo with a transparent background, only for it to convert to JPG and add a white background.

[image] ShanniiWrites: My “PNG to JPG Quality” setting is on 100. However, whenever I – or any users – upload a PNG to the community, it becomes a JPG. I was looking at this issue a while ago. To prevent PNGs from being converted to JPGs, you also need to set the recompress original jpg quality setting to 100. There are a few more details about the issue here: Why default to converting PNG to JPG? - #18 by simon. Let us know if making that change doesn’t solve the issue for you. I think that ideally a single setting would be used to control this behaviour. If that isn’t possible, we’ll need to update the setting descriptions to make it clear how to prevent PNGs from being converted to JPGs.

PNG Converts to JPG?

Product Support

ShanniiWrites (Shannii) December 23, 2020, 10:18pm 3

Thank you very much for your very quick solution! That worked!

Topic		Replies	Views
PNG converted to JPG? :( Bug	2	2226	November 20, 2017
Remote image conversion ignores jpg quality setting Bug	2	528	August 30, 2021
Png converts to Jpg no matter what! Product Support	12	1551	March 17, 2021
PNG with transparency getting converted to JPG after uploads Product Support	7	1915	April 5, 2022
Category Icon Converts to JPEG Product Support ux	2	290	June 17, 2026

PNG Converts to JPG?

Related topics