Can someone tell me how the system is checking new users/patrons when it syncs? Is it a match on emails or is there a token or id value that is generated when they use the “Become a Patron” link in the forums. Meaning what happens when people become patrons directly on the Patreon page without using the link? Do they get sync’d or no? Currently I have 22 patrons but only 18 in the Pareon group. I also have some members who aren’t in the group who have Patreon ID data in their profiles and some that don’t. Adding them manually only results in them being removed when the sync occurs as well. Thanks for any help in understanding this process. Thanks, Jim

[תמונה] Jim_Starkweather: Meaning what happens when people become patrons directly on the Patreon page without using the link? Do they get sync’d or no? Yes, they will be synced. When they create an account we check if they are already a patron (via email match) and try to assign the corresponding groups memberships right away. If the forum account is created first and the user becomes a patron later, our background sync will check every 6 hours. All this uses matching emails, as it’s the easiest way to introduce the feature into an already existing community without forcing Patreon logins. [תמונה] Jim_Starkweather: And an issue which I guess Patreon is aware of and that is when a user ups their pledge level outside the normal tiers. This in effect makes them a ‘no tier’ user and not able to gain the specified benefits of a tier. Seems wonky to me as to why someone paying $35 more for a thing would not at least get the thing that was $15. Sounds like they need help over there. I’m aware of this, but it’s “working as intended” from the plugin point of view. Users can either pick a tier, which has a fixed amount, or go tier-less and pay a custom amount. Most creators have enough tiers so everyone is happy picking one of the existing ones, and all work well. If you have many members using tier-less patronage options, you may want to introduce more tiers. Also, if you want everyone to be able to pick a custom amount and get forum perks, we have a special tier that the plugin creates called $0 - All Patrons that you can use. This one also covers patrons out of the existing tiers. And it’s what the plugin uses out of the box.

From what I discovered two issues were affecting the proper sync. Mismatch of user emails vs. Patreon site. And an issue which I guess Patreon is aware of and that is when a user ups their pledge level outside the normal tiers. This in effect makes them a ‘no tier’ user and not able to gain the specified benefits of a tier. Seems wonky to me as to why someone paying $35 more for a thing would not at least get the thing that was $15. Sounds like they need help over there. :smiley: I am still unsure of whether or not the email issue was simply due to users signing up on the Patreon site and not via the in-forum link. If anyone has any knowledge of how that works I would appreciate it. Thanks, Jim

Yes I did note that adding their Patreon email (if different) as a secondary matched it as well. Thanks guys! @Falco - The information about the $0 - All patrons should help catch the outliers perhaps.

שאילתה לגבי אוטומציה של Patreon API

תמיכה

Mark_Schmucker (mark78) 5 בינואר,‏ 2021,‏ 7:20am 4

It can match either the Discourse primary email or secondary email. So if a user uses different emails at Patreon and Discourse, have them add their Patreon email as their Discourse secondary email, and it will sync within 6 hours.

נושא		תגובות	צפיות
Patreon does not appear to be syncing on our instance Product Support patreon , hosted-support	1	177	23 באוגוסט,‏ 2026
Patreon syncing by connection Product Support patreon	26	1742	27 בדצמבר,‏ 2022
Patreon Plugin Not Updating Product Support	20	2953	20 בדצמבר,‏ 2017
Initial Update Patreon Data & Sync Groups doesn’t seem to work Product Support patreon	6	2817	21 במרץ,‏ 2018
Patreon v2 sync reports "N pledges, 0 users synced" — member email read from wrong resource in extract Bug patreon	0	64	8 בספטמבר,‏ 2026

שאילתה לגבי אוטומציה של Patreon API

נושאים קשורים