Not to be a doofus digging this up but I have this problem all. the. time. Users being AWOL and more often than it ot is because they forget their password but never get a reset mail. When I get in touch with them (recently I emailed a whole bunch of much appreciated but AWOL members; having about 20 such conversations now over email) they know of the reset function, but never get an email, or they know their login info and it doesn’t work. I try to weed out the issue, talk to them about cookies, firewalls, ad blockers, spam folders, etc… but sometimes it’s just a miracle as to why there was not email… shouldn’t Discourse also show an outbound email in the log somewhere, one that I could copy a reset link from by hand maybe?