No worries @HAWK
I will try to enlarge if that’s clear my doubt. What I’m saying the platform doesn’t lack something but if you see your major clients, they simply use the base theme. They don’t go further.
From design perspective, you might have done something good, so they are happy with this template/theme.
The question: How do you decide from product management perspective what will be something that is suitable for all clients?
How do you identify what is suitable for everyone?
In physical world, people buy ikea chairs as it is, it is classical and simple. IKEA didn’t fall down in the business because of not offering colourful chairs.