Not receiving push or browser notifications?

Thanks for adding Chat to discourse. It’s allowed us to move all our company internal comms in to a single place, but one issue we’re struggling with is notifications.

There’s channels where I want a desktop notification for every message that comes in if I’m not looking at that channel currently.

The mobile notifications mostly seem to work, but I cannot get desktop notifications to work reliably. Very occasionally I will get a desktop notification, but more often than not they don’t come through.

I’m using Ubuntu 20.04 with Chrome, but most of the company are using Windows 10 with Chrome and have the same issues.

Any ideas what we’re missing?