Hi there, my community at community.softr.io is experiencing a 500 error after updating the site via clicking the “Update to Latest Version” and now our site is down. The only information I can give is via the processes tab. Any information is welcomed! Thanks Return to site Upgrade Versions Processes Backups USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND discour+ 3410982 0.4 3.2 8839768 262536 ? Sl 17:03 0:09 unicorn worker[0] -E production -c config/unicorn.conf.rb discour+ 3416915 0.1 3.2 496216 256508 ? Sl 17:06 0:03 unicorn worker[2] -E production -c config/unicorn.conf.rb discour+ 3416922 0.1 3.1 467544 251304 ? Sl 17:06 0:03 unicorn worker[3] -E production -c config/unicorn.conf.rb discour+ 3416906 0.1 3.1 469592 248588 ? Sl 17:06 0:03 unicorn worker[1] -E production -c config/unicorn.conf.rb discour+ 3410725 0.8 2.9 393676 230956 ? Sl 17:02 0:18 unicorn master -E production -c config/unicorn.conf.rb discour+ 3430157 0.0 2.6 405964 212468 ? Rl 17:40 0:00 discourse sidekiq postgres 690 0.0 1.5 2241160 120460 ? Ss 2021 60:08 postgres: 13/main: checkpointer postgres 675 0.0 1.0 2240960 80972 ? S 2021 77:48 /usr/lib/postgresql/13/bin/postmaster -D /etc/postgresql/13/main postgres 3410814 0.0 0.6 2252132 49404 ? Ss 17:02 0:01 postgres: 13/main: discourse discourse [local] idle postgres 691 0.0 0.4 2240960 39716 ? Ss 2021 22:18 postgres: 13/main: background writer postgres 3427858 0.0 0.3 2244116 31328 ? Ss 17:39 0:00 postgres: 13/main: discourse discourse [local] idle postgres 3426593 0.0 0.3 2242980 29020 ? Ss 17:38 0:00 postgres: 13/main: discourse discourse [local] idle postgres 692 0.0 0.2 2240960 22420 ? Ss 2021 383:46 postgres: 13/main: walwriter postgres 3429580 0.0 0.2 2242840 21080 ? Ss 17:40 0:00 postgres: 13/main: discourse discourse [local] idle redis 670 0.5 0.1 99000 11896 ? Sl 2021 4188:15 /usr/bin/redis-server *:6379 www-data 4178220 0.0 0.1 58460 10968 ? S Jul25 26:41 nginx: worker process www-data 4178219 0.0 0.1 58188 10420 ? S Jul25 2:02 nginx: worker process postgres 693 0.0 0.1 2241632 8704 ? Ss 2021 38:07 postgres: 13/main: autovacuum launcher root 665 0.0 0.0 55732 7772 ? S 2021 0:00 nginx: master process /usr/sbin/nginx postgres 695 0.0 0.0 2241516 6832 ? Ss 2021 1:37 postgres: 13/main: logical replication launcher postgres 694 0.0 0.0 68756 5732 ? Ss 2021 113:07 postgres: 13/main: stats collector www-data 4178221 0.0 0.0 56056 4128 ? S Jul25 0:40 nginx: cache manager process root 663 0.0 0.0 156148 4020 ? Sl 2021 2:00 rsyslogd -n discour+ 666 0.0 0.0 15128 3840 ? S 2021 676:12 /bin/bash config/unicorn_launcher -E production -c config/unicorn.conf.rb discour+ 3430161 0.0 0.0 18636 3544 ? R 17:40 0:00 ps aux --sort -rss root 1 0.0 0.0 6660 3116 pts/0 Ss+ 2021 0:00 /bin/bash /sbin/boot root 664 0.0 0.0 8436 2760 ? S 2021 4:24 cron -f discour+ 3430148 0.0 0.0 13700 2224 ? S 17:40 0:00 sleep 1 root 662 0.0 0.0 2156 736 ? Ss 2021 0:11 runsv postgres root 668 0.0 0.0 2300 736 ? S 2021 2:20 svlogd /var/log/redis root 658 0.0 0.0 2156 732 ? Ss 2021 0:10 runsv cron root 659 0.0 0.0 2156 732 ? Ss 2021 0:11 runsv unicorn root 660 0.0 0.0 2156 732 ? Ss 2021 0:11 runsv redis root 661 0.0 0.0 2156 732 ? Ss 2021 0:11 runsv nginx root 656 0.0 0.0 2308 672 pts/0 S+ 2021 20:03 /usr/bin/runsvdir -P /etc/service root 657 0.0 0.0 2156 672 ? Ss 2021 0:11 runsv rsyslog root 673 0.0 0.0 2300 672 ? S 2021 0:10 svlogd /var/log/postgres

Hey Lizzie, Do you have any third-party plugins installed? You can identify them as having GitHub URLs which don’t begin github.com/discourse I would start by editing your app.yml and disabling those, then rebuilding via the command line.

Which one was the issue this time?

500 Error After Update

Product Support Self-hosting

designbylizzie (Lizzie) August 29, 2022, 6:00pm 3

Thank you! Got it sorted.

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500 Error After Update

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