How do you deal with users that bring up issues?

People flag posts when they want to delete things, so that would make those private messages visible to moderators. We have some content analysis tool running too, so if a post gets auto-flagged, it might suddenly become visible.

I’ve also had bad experiences in the past from giving people too much access. One moderator was using his position to build a clone of the site on another domain. Another person who had too much access once deleted a lot of content without warning. For me, it’s more stress than it’s worth.

At the moment, I send a webhook into a cloud function whenever there is something to moderate. The function pings a channel on Slack, so I can usually take care of common problems from my phone within 60 seconds of the incident.

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