Our site is stuck at the loading page. https://swi-prolog.discourse.group/ First happened on Chrome on laptop, then same with Microsoft Edge on same laptop. Same with iPhone. Ping works. C:\Users\Groot>ping swi-prolog.discourse.group Pinging swiprolog.hosted-by-discourse.com [2602:fd3f:3:ff01::cb] with 32 bytes of data: Reply from 2602:fd3f:3:ff01::cb: time=85ms Reply from 2602:fd3f:3:ff01::cb: time=82ms Reply from 2602:fd3f:3:ff01::cb: time=80ms Reply from 2602:fd3f:3:ff01::cb: time=85ms Ping statistics for 2602:fd3f:3:ff01::cb: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 80ms, Maximum = 85ms, Average = 83ms Also checked sever status at https://status.discourse.org/ and saw all was good. It is not a fire alarm as we are never so dependent on it that we need it immediately. Thanks.

@EricGT ok I checked, this is correctly working, you must have updated the topic (great idea btw) when the plugin was disabled, I rebuilt the HTML and it seems all good :ok_hand:

It works in safe mode, if that’s any comfort. :slight_smile: Specifically, it works when I select ‘disable official plugins’ so that’s going to be something we’re going to need to look at. Let me see what I can find out. :+1: Update: It’s looking like an update to the Maths plugin may be the culprit. Someone is looking at it now and we should have a fix in soon. Thanks for the report. :slight_smile:

Hi, sorry for squatting this thread, but we have the exact same issue on our hosted site https://brian.discourse.group/ since an hour or so (worked fine earlier during the day). Using safe-mode with “unoffical plugins” (do we use any?) disabled fixes it as well.

Apologies, didn’t see your update: disabling the math plugin fixes it for us as well :+1:

[image] Marcel Stimberg: sorry for squatting this thread As the OP I don’t see it that way. :grinning: If I had this problem and someone else noted the problem before me I would ring in to let others know it is a problem shared by others. It is nice to know that a company like Discourse is responsive and open to such. Thanks for ringing in.

[image] EricGT: If I had this problem and someone else noted the problem before me I would ring in to let others know it is a problem shared by others. I agree. Knowing it’s happening to more than one site can help us narrow down the cause if we’re not able to spot it straight away. It’s genuinely very useful. :+1: :slight_smile:

Sorry it was my mistake. It should be fixed and deployed. Let me know if you see any other issue with this, it’s an old plugin and I cleaned quite a lot. Thanks for the report!

No worries here, thanks for the reply. [image] Joffrey Jaffeux: Let me know if you see any other issue with this After the problem I disabled both MathJax and AsciiMath on our site. After seeing your reply reenabled them and then checked if the site was responding with a page refresh, it was, and if the MathJax plugins were working using our custom test page and they were not. In checking history of change for MathJax https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters={"subject"%3A"discourse_math_enabled"%2C"action_name"%3A"change_site_setting"} noticed your changes with the final one being false for off and last change done by me to enable it. In checking history for AsciiMath only I made changes today https://swi-prolog.discourse.group/admin/logs/staff_action_logs?filters={"subject"%3A"discourse_math_enable_asciimath"%2C"action_name"%3A"change_site_setting"}&force_refresh=true Should they work now? If not and this takes a day or more to fix I don’t see it being a problem for us, just wondering.

I will investigate but if theres a regression, it shouldnt be hard to fix. Will keep you updated.

[image] Joffrey Jaffeux: you must have updated the topic … when the plugin was diabled Yes I did edit the title today. Thanks for the feedback, learned something new, that updating a topic with a plugin disabled could cause such a problem. While I am not a Ruby-on-Rails developer I take it that rebuilt the HTML means a rebake, please correct me if I am wrong. Thanks for taking the time to look at this, being a developer myself I know such things happen from time to time but taking quick ownership is not so often seen, nice job. :grinning:

Yes it’s a rebake indeed :+1:

Hosted site stuck on loading page (colored dots) (01/18/2023 8:05 AM Eastern)

Product Support

j.jaffeux (Joffrey Jaffeux) January 19, 2023, 7:10pm 12

Yes it’s a rebake indeed

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Hosted site stuck on loading page (colored dots) (01/18/2023 8:05 AM Eastern)

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