Hi, does Discourse allow users who are below the trust level for sending PMs or users that have reached their daily PM thread limit to send a PM to the administrator and/or moderators? In my case I would want all non-suspended users to always be able to contact me as the administrator.

[image] No user PM access Support If you set the admin/mod/any group’s ’who can message this group?’ setting to ‘everyone’ then this lets anyone send that group a message, even those who are not in the PM allowed groups. That’s standard behaviour and needs no extra plugin. +1 Though this isn’t that easy for users to discover the message button on the group page. But you can add a link which opens a prefilled composer somewhere, where your users will find it (about page, sidebar, header, …) Or you use this plugin: [image] Allow-pm-to-staff Plugin information_source Summary Allow all users to PM Staff hammer_and_wrench Repository Link https://github.com/pfaffman/discourse-allow-pm-to-staff open_book Install Guide How to install plugins in Discourse Features Allow users to send a PM to staff even if they would not otherwise be able to send a PM. Configuration allow_pm_to_staff_enabled–Enables the plugin (default true) allow_pm_allowed_pm_groups–Set groups who can receive PMs from all users (default “staff”). S…

I believe that users who don’t have privilege to message can still message staff

Hi again, it looks like tl0 users can not send PMs to staff. I’ve received multiple (public) reports from new users that weren’t able to send me a PM about a problem, and this thread confirms it: [image] I would like a site setting that allows TL0 to PM staff Feature So I’ve been struggling with posting this for the past 3 days and finally decided it still bothers me and thus I want to know if I’m alone or not on this. I don’t mind that TL 0 can’t PM other members, but what does bother me is they can’t directly PM staff. Sure they can use flags (I think), but we’ve had a couple of members not realize that and spend countless time trying to figure out how to directly PM one of us, only to give up and posting a public response that they can’t PM us. As I’ve …

@rahim123, same. Did you ever find a solution for this?

Always allow PM to admin/moderators?

Product Support

CaptainJ September 9, 2024, 10:48am 6

I used the prefilled composer and it seems to be working great, thank you!

Topic		Replies	Views
Allow TL0 to write messages to staff group, not to other members or non staff? UX	11	1872	September 18, 2019
How to PM staff when PM is disabled Product Support	11	1970	January 10, 2020
Blocking PM to admin user Product Support	5	1683	January 8, 2017
Allow sending Private Messages to Staff Feature	16	3451	July 27, 2020
Problems changing the minimum trust level (PMs and Flags) Feature	13	1746	April 7, 2023

Always allow PM to admin/moderators?

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