My friends and I made a forum through Discourse and the link is boncforums.com It used to work for the past 5 months until we found out that it stopped and was stuck on the loading screen forever like a month or so. The only possible clue we have right now is Mailgun. We haven’t paid for it since we stuck to the free program and was working fine for the last 5 months even though they got removed from the free plan and automatically changed our plan into a paying plan. Thus our account was “temporarily disabled” since 3 months ago but it didn’t do any damage to the website till now. So we wanted to know what the reason truly is before we started paying for the plan in Mailgun. Just for more information about our website if needed: We used Mailgun for our SMTP We used Digital Ocean for our hosting We used GoDaddy for our DNS and website name We used Discourse for our website’s pamphlet and design We used Putty to incorporate these and publish the website I hope I could get some help with this forum. Thank You!

Hello and welcome @Johnny_We :slight_smile: A quick look in the browser console is pointing to a header-toggle-button theme component: Uncaught (in promise) Error: Could not find module `ember-cli-htmlbars` imported from `discourse/theme-7/widgets/header-toggle-button` c loader.js:247 c loader.js:258 findDeps loader.js:168 c loader.js:262 requireModule loader.js:24 s auto-load-modules.js:18 s auto-load-modules.js:12 initialize auto-load-modules.js:40 initialize app.js:49 runInstanceInitializers Ember each dag-map.js:231 walk dag-map.js:145 each dag-map.js:75 topsort dag-map.js:83 Ember 4 invoke backburner.js:351 flush backburner.js:241 flush backburner.js:447 _end backburner.js:999 _boundAutorunEnd backburner.js:648 promise callback*n/ start-app.js:4 discourse-boot.js:50 discourse-boot.js:51 loader.js:247 If you can use safe mode to login and either update it or disable it from your /admin/customize/themes page that should help. :+1: I notice that yours is a login-only site. If you can’t login in the normal way due to the infinite loading you can use the /u/admin-login and also enable safe mode at the same time. Separately, I think you should be able to downgrade your mailgun plan to the flex version if you try and cancel the paid one. :crossed_fingers: I think it still exists, but they’ve hidden it a bit. There’s some more info in this topic: [image] Mailgun is $1/month per 1,000 emails sent (and first 1,000 are free) Self-hosting Yeah, it’s pretty confusing. I set up a trial and was automatically upgraded to the USD 35 per month plan. I couldn’t find a way to downgrade to the Flex plan, so I decided to switch to another provider instead. But then, when I tried to cancel my Mailgun account, I was presented with this: [image] So maybe that’s just the way to do it. They keep the Flex option well hidden it seems.

[image] Joo Hwan 'Johnny' We: stuck on the loading screen Try safemode: https://boncforums.com/safemode See: [image] Hosted site stuck on loading page (colored dots) (01/18/2023 8:05 AM Eastern) Support Our site is stuck at the loading page. https://swi-prolog.discourse.group/ First happened on Chrome on laptop, then same with Microsoft Edge on same laptop. Same with iPhone. Ping works. C:\Users\Groot>ping swi-prolog.discourse.group Pinging swiprolog.hosted-by-discourse.com [2602:fd3f:3:ff01::cb] with 32 bytes of data: Reply from 2602:fd3f:3:ff01::cb: time=85ms Reply from 2602:fd3f:3:ff01::cb: time=82ms Reply from 2602:fd3f:3:ff01::cb: time=80ms Reply from 2602:fd3f:3:ff01::cb: time=85ms …

Have you tried logging into Digital Ocean, navigating to droplet, opening the Droplet Console, and running ./launcher rebuild app ? If that fixes the issue, great! Otherwise If safemode works for you, then perhaps it could be a plugin that you installed which is not compatible with the current version? Or perhaps you have to many plugins and it just takes forever to load? Update all your plugins Update Discourse If the issue still persists, try disabling one plugin at a time to see if there is a specific plugin that is causing the endless loading.

My forum is stuck on the loading screen

Product Support

Stephen (Stephen) February 19, 2023, 1:19pm 2

Email is pretty unlikely to be the culprit here. What does /logs say?

Topic		Replies	Views
Forum stuck on the loading home screen Product Support	20	1575	July 7, 2023
Sporadic infinite load after update Product Support	10	852	August 31, 2023
How to add a loading page, some like Gmail? UX	14	2565	April 17, 2017
Our Discourse site is not loading - new problem Product Support	12	343	August 4, 2025
Forum stuck on “Loading…” Product Support cdn	5	310	November 28, 2025

My forum is stuck on the loading screen

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