I am looking at Discourse for a project, and was wondering if anyone does/can get an email when a post is flagged? We would want to have staff emailed if an item is flagged so that they can intervene quickly (or not).

Thanks Sam. As an alternative, is there a screen that you can see all the flagged items on?

[image] rhulse: is there a screen that you can see all the flagged items on? Doesn’t this work for you? domain.com/admin/flags/active

[image] Mittineague: domain.com/admin/flags/active Yes that would. We need a place for staff (when they are around) to see any posts that may have been flagged. In the early days we’d want to be quite active in keeping on top of any issues.

When stuff is flagged there is a big red number at the top of every page that all mods/admins can see.

OK, thanks. That makes sense as staff would (or should) be on the platform.

[image] sam: When stuff is flagged there is a big red number at the top of every page that all mods/admins can see. Like this: [image] It’s separate from the “normal” notification bubbles, so very easy to spot, in my experience.

If flags are unhandled for (n) hours then all the mods are emailed. You can control this setting via notify about flags after and it defaults to 48 hours.

Just to cofirm - this really emails the whole admin-moderation staff, and not just the administrator email address? I am asking since the item description (FI locale) suggest that only the admin email gets notified. On our somewhat popular forum the notification “busyness” was never a issue, even though our old platform (SMF) sent them immediately. It was actually a good feature, since if a troll attacked the forum you wanted him banned quickly until things escalated further. Of course SMF does not have these cool flagging features of hiding and muting.

Reading through the code it looks like we only email SiteSetting.contact_email I think this is a bit odd and have actually seen this hurt us in a few spot. @codinghorror I think we should change this to email all mods (not admins) … thoughts?

Does anyone get notified when something is flagged?

Product Support

sam (Sam Saffron) March 1, 2015, 11:31pm 2

There is no option to do this now, it could get very loud on even moderately active forums.

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Does anyone get notified when something is flagged?

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