already uploaded images on my disocurse site are not showing up but when I add a new image these are showing up . response header for already added images are having server as s3 while the new ones have nginx what can the issue be

Welcome, @harshith_gogineni! Sorry you’re having trouble. Did you do a standard install some other way? Did you configure S3 following Set up file and image uploads to S3 or Configure an S3 compatible object storage provider for uploads or some other way?

I did the standard install and regarding I did not configure anything related to image storage. so by default where do they get stored “https://cdck-file-uploads-europe1.s3.dualstack.eu-west-1.amazonaws.com/standard21/uploads/electricpe/original/1X/25412f80f49f66589ea142fb8a77ad82d0747501.png” this is the present url for one of the images that I uploaded this is not getting rendered I am receiving a response of 403

and the other thing is that for the new images that I am uploading the link is somehow changed /uploads/default/original/1X/b2dfce7644dea8b22e9e1e21079e3d1c676747cb.jpeg

[image] harshith gogineni: by default where do they get stored “https://cdck-file-uploads-europe1.s3.dualstack.eu-west-1.amazonaws.com/standard21/uploads/electricpe/original/1X/25412f80f49f66589ea142fb8a77ad82d0747501.png” Then you are hosted by CDCK, and not self-hosted. You should email team@discourse.org if you think something is broken.

so how do the new images that I am adding showing up? why are they getting stored in a different place

Hi @harshith_gogineni :slight_smile: Are you self-hosted now, but are using a backup from a site that was hosted by us?

yes exactly I was using your hosting but then I moved to my own hosting

Hey @harshith_gogineni, Do you know if the backup you imported into your self-hosted instance contained uploaded files? Because if you were hosted by Discourse, the backup only contains the database unless you requested a full backup from the support. [image]

so in that newly uploaded should be working fine right?

My bad. When we cancel a plan, we have the following message: Upon cancellation, we’ll create a complete backup of your site, including all uploads and attachments, and you’ll receive a personal message when it’s ready. So you should have a complete backup with uploads, I’ll try to get more info on this since your images still seem to link to old URLs.

My images are not working

Product Support Self-hosting

harshith_gogineni (harshith gogineni) April 24, 2023, 7:15pm 14

I see, so there isn’t going to be such issue for the newly uploaded images right?

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My images are not working

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