Another thing that’s come up in recent usability tests… I’ve noticed some users are confused by some of the main page numbers, especially “0” in the reply column, denoting an un-replied topic. I appreciate that we’re displaying the reply count, so 0 is absolutely accurate, but I get the impression a lot of people don’t distinguish between OP and replies, they see them as the same thing, so 2 = a conversation, 1 = an initial posting. In that context, does anyone know whether it’s possible to add 1 to every topics reply count? I’ve searched around but couldn’t find anything. (Also to be transparent, this particular forum has a UI that hides the “Reply” header text, which is obviously exacerbating the confusion, however it’s not easy to bring back that heading, for various other reasons, hence the question.)

[image] Richard Hawkins: this particular forum has a UI that hides the “Reply” header text, which is obviously exacerbating the confusion, Ah. That explains it. That is what is causing the confusion. I don’t remember anyone else being confused by the number of replies being zero. I’m sure a theme component could do it; it might even be possible with just CSS.

[image] Lillian : maybe i’m missing something [image] Richard Hawkins: this particular forum has a UI that hides the “Reply” header text, which is obviously exacerbating the confusion Users assume that the column displays the number of posts instead of the number of replies. :slight_smile:

Add 1 to every reply count?

Development

Lilly (Lillian ) June 9, 2023, 4:12pm 2

first post isn’t a reply. also if a topic exists, it’s presumed to have an OP. maybe i’m missing something.

Topic		Replies	Views
The replies column is not matching Product Support rest-api	7	321	November 26, 2024
Option to show reply number (position) of replied posts Feature	5	1414	April 5, 2019
Horizon Theme: Incorrect Reply Count Display Bug fixed , horizon-theme	3	205	February 16, 2026
Number of unread replies is different than number of topic replies due to reply deletions UX	8	1263	March 14, 2024
Auto increment reply fraction top part too UX	0	166	May 3, 2024

Add 1 to every reply count?

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