Hello i’m trying to open my forum and its stuck on loading screen https://sh3ll.cloud [image] i tried to open it from another device , same problem ! what should i do ?

Most of the time this will be caused by something custom, like a theme component. Try safe mode to do some debugging: https://sh3ll.cloud/safe-mode More info: [image] Using Safe Mode to troubleshoot issues with themes and plugins Site Management bookmark This guide explains how to use Discourse’s Safe Mode to troubleshoot issues with themes and plugins. person_raising_hand Required user level: All users Discourse offers a “JavaScript Safe Mode” that allows any user to isolate the root cause of JavaScript issues caused by plugins, themes, or theme components. This feature is particularly useful for troubleshooting problems on your Discourse site. Accessing Safe Mode To access Safe Mode, follow these steps: Open a new browse…

[image] Bas van Leeuwen: Try safe mode to do some debugging: https://sh3ll.cloud/safe-mode same problem

but the site still working on my browser i guess it cached !

When a Discourse forum isn’t working, sometimes you can still browse the cached version. Did you try rebuilding your app to fix the issue? Is it a standard install?

[image] i got these problems IDK if it the cause the problem or not.

ok i will try to rebuild the app now.

i tried to rebuild the app and same problem

Strange, when I use safe-mode it seems to work. [Screenshot 2023-07-07 at 15.24.15]

Well, at least that’s different than a “loading home screen” :smiley: Could you try safe mode in a different browser, in an incognito window and ideally on a different device?

Forum stuck on the loading home screen

Product Support

inj3ct0r (inj3ct0r) July 7, 2023, 12:53pm 4

same problem

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Forum stuck on the loading home screen

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