Are you averse to email generally, or do you mean you would rather keep the admin side of it on Discourse? If the latter, we use a private Discourse DM inbox to handle support here on Meta. Customers email team@discourse.org and it goes into our inbox so that we can use the Discourse UI to handle the requests. For more info see How Does Team Discourse Use Discourse?
HAWK
(Hawk)
7
Related topics
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
| Use Discourse as a Private Support/Ticket System | 19 | 12153 | May 11, 2025 | |
| Email support with discourse | 4 | 3041 | November 6, 2020 | |
| Send email to non registered user in a group | 20 | 3711 | April 16, 2021 | |
| Send welcome messages to staged users | 2 | 572 | June 1, 2020 | |
| Using discourse to manage support emails: receive and reply | 1 | 126 | August 8, 2024 |