Merging users confuses User Notes plugin and Suspension history

Product Support
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9

That worked but I didn’t need to suspend him again to see the Clear Penalty button. It just appeared once I’d set him to TL2.

For anyone finding this in future here’s what to do:

  1. Add a User Note and then delete it. After deletion the User Note counter resets to zero rather than being stuck at one.
  2. If the user is below TL2, make a note of their current TL and temporarily bump them up to TL2.
  3. On the Admin screen for the user clicking the ‘Clear penalty’ button will now remove the suspension markers.
  4. If you bumped the user to TL2 in (2) then drop them back down to their original TL