I searched around, but couldn’t find documentation of the purpose and effect of the settings for “forwarded emails behavior”: hide / quote / create_replies. I tested by forwarding messages to a Category email address, and concluded: hide: strips originating email information from Topic content. appears to come from forwarder, and creates a staged user for forwarder if one does not exist. quote: includes originating email information in Topic content, including source name and address. appears to come from forwarder, and creates a staged user for forwarder if one does not exist. create_replies strips originating email information from Topic content. appears to come from originating sender, and creates a staged user for originating sender if one does not exist. If I’m missing any effects or implications of these settings, I’d love to know.

There are differences between the ‘quote’ and ‘create_replies’ option if the forwarder adds text above the ---------- Forwarded message --------- line in the email. For that case, create_replies will post the text that appeared above the ---------- Forwarded message --------- line as a reply: [image] The ‘quote’ option will handle that case like this: [image] There’s some discussion about the setting here: `enable_forwarded_emails` doesn't behave like conventional email forwarding. I had to actually test it to understand how the setting works. Maybe that’s the best approach, but I think some attempt could be made to improve the setting’s description: ‘How to treat a forwarded email to Discourse.’

Explanation of "forwarded emails behavior" (hide/quote/create_replies)

Product Support

ToddZ October 11, 2023, 12:23am 3

Ah, excellent, thanks! I didn’t think to try adding text to the message.

Topic		Replies	Views
`enable_forwarded_emails` doesn't behave like conventional email forwarding Feature	18	3301	January 16, 2021
“Forwarded the above email” banner Product Support	1	117	January 19, 2025
Text of forwarded emails don't show up in posts Feature	28	8961	November 9, 2019
Email forward ends up in original topic Product Support	17	1518	May 4, 2022
Can't forward an email to a group & preserve the content Feature	7	2594	February 10, 2017

Explanation of "forwarded emails behavior" (hide/quote/create_replies)

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