Ah! I’m a bit embarrassed, I fell in the trap of the email goign into another folder. When I started in this job, I’d get so many emails that I think I created a rule so they all go into the ether) and instead I rather keep an eye out on the Community directly) and this email was being sent there!..
The two-factor authentication is a very good shout, hopefully once I set it up I’ll be able to do it this way too.
Thank you so much for your help, much appreciated! 
