I like the idea of an AI triage type post in very specific categories: (as post #2)
A mini spec would be:
- User posts in category X
- We use RAG to try to find answer
- If we get something reasonable we have AI post a reply
- Critical we push for user interaction really early on, have custom buttons on the post
- This answered my question - If user selects it can be accepted as answer and eventually auto closed
- This was helpful - but did not answer
- This was unhelpful - which can be used to suppress bot noise.
I would say some specific communities certainly can benefit from such a system.