After we have restored the production backup into our staging site we are unable to login to our staging portal. [image] Can someone please take this up on priority ?

[image] Srujan Madderla : Can someone please take this up on priority ? If you’re looking for priority assistance you could contract someone in the #marketplace. Alternatively you may consider managed hosting (with ourselves or other providers). They often provide priority/dedicated support as part of their paid plans.

Sure will think about it. But can someone help me login before that ?

Our community is very helpful so I’m sure someone will chime in if they can help. Though just as an FYI, asking for priority assistance for free help is often considered poor etiquette.

[image] Srujan Madderla : it is being redirected to SSO Then see [image] Log back in as admin after locking yourself out with read-only mode or an invalid SSO configuration Site Management bookmark This guide explains how to log back into Discourse as an admin when you have been locked out. person_raising_hand Required user level: Administrator If you’ve locked yourself out of your Discourse instance with an invalid Discourse Connect (SSO) configuration, append /u/admin-login to the end of your forum’s root URL: https://discourse.example.com/u/admin-login This will take you to an admin login page: [Admin login page] Enter your admin email address and click Send Email.…

Hi Daniela, Now our staging url is being redirected to production URL When i type my staging URL the production URL is getting loaded how can we check this ? Today i have took a backup from prod and imported it into staging from UI after importing the Backup i have restored it. After successful restore i was unable to login. Now i am being redirected to prod portal

[image] Srujan Madderla : After successful restore i was unable to login. What if you try the /u/admin-login URL they suggested? I believe that should email you a link you can use to log in.

Unable to login to staging site after the backup has been restored

Product Support

Srujan_Madderla (Srujan Madderla ) January 8, 2024, 9:56am 2

it is being redirected to SSO and the above error is shown kindly help on priority

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Unable to login to staging site after the backup has been restored

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