This issue causes people to accidentally create topics on the forum after replying to the same person 3 times in a row. Noting that personal messaging on the forum is disabled. I don’t have any pictures of this issue, but I have reproduction steps and a topic that somebody accidentally created on the forum for evidence. Reproduction [not tested] Reply to somebody 3 times on the forum until it tells you that you can send a “personal message” to them. Click the button to send a message to them. It will end up prompting to create a normal topic instead of sending a message to them for some reason. This results in people accidentally creating topics. Example: [image] Please Dont Respond Help Ok, Thank you for making me a thumbnail. Reading time: 2 mins 🕑 Likes: 17 ❤ [Reply #13 of topic states they thought they were sending a personal message to someone but accidentally created a topic instead.]

I agree something should be changed here. At the moment you could increase the “get a room threshold” setting to a very high value.

Update: I would like to update that I recently told the staff of the forum about this issue as messaging is disabled in that forum. There is no good way to reach it other than the moderators group so I reached to that section of the forum. Josh is the admin of the forum but they aren’t in the moderators group, but I reminded the moderators team of this issue: [image] [image]

I think there’s a previous #ux topic on this: [image] Shouldn't mention personal messages when they are disabled UX The message that shows up when you reply to the same person too many times includes this: [image] But our version of Discourse has private messaging disabled. I don’t think this text should be included when you can’t actually private message anyone.

No worries. :+1: Let’s close this one off and move it out of #bug as it’s a known issue.

Forums with personal messaging off still tell people to send personal messages to other people after 3 replies

Product Support

twofoursixeight February 9, 2024, 4:31pm 5

Thanks for telling me this information.

Topic		Replies	Views
Bugs with personal messaging Product Support personal-messages	3	513	February 9, 2024
Shouldn't mention personal messages when they are disabled UX completed , personal-messages	4	837	March 14, 2024
Cannot enable personal messages no matter what Product Support	2	517	November 10, 2022
Limits on personal messages vs topics Bug	10	1489	November 7, 2020
Reply privately to post / personal message disappeared with update Product Support	1	616	July 26, 2022

Forums with personal messaging off still tell people to send personal messages to other people after 3 replies

Related topics