Understanding Discourse Trust Levels says you can get to TL 2 by… Visiting at least 15 days, not sequentially Casting at least 1 like Receiving at least 1 like Replying to at least 3 different topics Entering at least 20 topics Reading at least 100 posts Spend a total of 60 minutes reading posts I have a user with the following stats: 56 days visited 8h read time 6h recent read time 124 topics viewed 605 posts read 1 :heart: given 2 :heart: received 7 topics created 14 posts created 1 :white_check_mark: solution I’m running 3.3.0.beta1-dev and I’ve confirmed: Their user trust level is not locked There are no overridden values in the site Trust Level settings There is nothing obviously broken in /logs or /sidekiq I expect this user to be at least TL 2 but their user page shows TL 1. What am missing? Is there anyway I can check which requirement they haven’t met?

Hello @yanokwa :wave: This does sound odd :thinking: Has this only ever happened to one user that you are aware of? Were (any of) your forum’s users migrated from another platform by chance?

[image] Yaw Anokwa: Replying to at least 3 different topics [image] Yaw Anokwa: 14 posts created Just to check, are those 14 posts in three different topics?

[image] JammyDodger: Just to check, are those 14 posts in three different topics? Yes, the 14 posts are in at least 8 different topics. [image] Lillian : Were (any of) your forum’s users migrated from another platform by chance? No. [image] Lillian : Has this only ever happened to one user that you are aware of? No, here are two more. [Screenshot 2024-02-10 at 17.30.24] [Screenshot 2024-02-10 at 17.34.07] For T3 users, I can go to https://example.com/admin/users/1234/-/tl3_requirements to see the qualifications for T3. Is it possible to do that with T1 or T2? Glad to drop into a command line if that helps.

[image] JammyDodger: Just to check, are those 14 posts in three different topics? More precisely: are those 14 posts in three different topics not created by the user themselves? I stumbled across this topic searching for reasons why a user on our site didn’t get promoted, and this seems to be a possible cause. The user in question is going to reply to a few more topics — not created by themselves — and we’ll see if they get promoted upon doing so.

This might just be a glitch. How about you promote them manually?

Sure, I could, but that’s a whole lot less interesting than understanding the root cause! :slight_smile:

Looking at lib/promotion.rb 534e8c162 def self.tl2_met?(user) stat = user.user_stat return false if stat.topics_entered < SiteSetting.tl2_requires_topics_entered return false if stat.posts_read_count < SiteSetting.tl2_requires_read_posts return false if (stat.time_read / 60) < SiteSetting.tl2_requires_time_spent_mins return false if ((Time.now - user.created_at) / 60) < SiteSetting.tl2_requires_time_spent_mins return false if stat.days_visited < SiteSetting.tl2_requires_days_visited return false if stat.likes_received < SiteSetting.tl2_requires_likes_received return false if stat.likes_given posts.user_id AND posts.deleted_at IS NULL AND topics.deleted_at IS NULL AND topics.archetype <> 'private_message' #{start_time.nil? ? "" : "AND posts.created_at > ?"} SQL if start_time.nil? I think you are correct

It does make sense — is it really a reply to a topic if that topic was started by you? And it is representative of the kind of broader engagement that we’d strive for folks to have to become a “member.” It should perhaps just be described a bit more clearly. :slight_smile:

Trust level promotion from T1 to T2 not working?

Product Support

JammyDodger February 11, 2024, 12:20am 4

Just to check, are those 14 posts in three different topics?

Topic		Replies	Views
What makes one user promoted to TL1 over the oher Product Support	3	213	April 30, 2025
User isn't promoted to TL2 Product Support	13	1353	December 15, 2020
Discourse Trust Levels: A Detailed Explanation Using Discourse trust-levels , reference	11	2729	June 26, 2026
Are conditions to get new Trust level cumulative? Product Support trust-levels	7	1034	April 3, 2020
TL3 But Not TL3 Oddity Product Support trust-levels	11	346	August 1, 2025

Trust level promotion from T1 to T2 not working?

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