Are there any scenarios where I would not be able to activate encrypted messages on my iPhone while they are already actived on my laptop? I can’t manage to active my encrypted messages on iPhone no matter what I try: existing paper keys or create new paper keys. What could I be doing wrong?

So how do we reproduct, identify, and fix the bug? What should I try next?

Please I need help with this, still can’t use encrypted messages on my phone.

I have tried to reproduce this many times and I cannot. I don’t know what it is about your configuration but something is not right obviously. :thinking: I have enabled encryption on multiple devices on a few different Discourse instances.

Yes I understand that. Hence asking: [image] Anton: So how do we reproduce, identify, and fix the bug? What should I try next?

Do you mean this thing that I tried as one of the three various options? Or something else [image] Anton: Finally, I even tried exporting/importing encrypted key pair:

That looks like a virtual/digital key system, not a physical cryptographic key that you can carry on a keychain. I can try to test this to see if I experience the same problem, but if no one else experiences the same problem it may not be a bug but problem with the specific site that is happening with. Physical keys can connect to phone with usb or blue tooth.

Other people on that same instance of Discourse can successfully do what fails for me with activating encrypted messages on the mobile phone. Does it direct the investigation in any way?

Are you an administrator or moderator for that site? If not you can just report this to them, but if it is working for all other members most likely would be a problem with your device configuration. The recommendation to try with chrome could help, would start with that.

Can't activate encrypted messages on my phone - says my paper key is incorrect or the key pair is incorrect

Product Support

anon36555649 March 13, 2024, 1:50pm 13

Can you try using a physical key instead of paper?

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Can't activate encrypted messages on my phone - says my paper key is incorrect or the key pair is incorrect

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