Hi there, It appears that the template tool (:gear:) is broken on our topic creator. We are able to access it when we go into safe mode, though. [image]

To narrow it down, you could use the different flavours of safe mode to isolate it to a plugin or a theme/theme component. Do you have any likely candidates that influence the composer in any way?

I had a client with the same problem. I think it was the deprecated “canned replies” plugin. Have a look in the Javascript console and you should see an error.

You donj’t see any errors in the javascript console?

Disabling the themes/theme components in safe mode seems to resolve it. I was able to narrow down which component modifies the composer. Disabling that resolved the problem. It looks like someone on my team is the author, so I’ll see if they can figure out what specifically broke it. Thank you @pfaffman & @JammyDodger for the help!

On mine it seemed to be caused by #theme-component 'scrollabke content" & ‘md-composer extras’

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תמיכה

putty (putty) 28 במרץ,‏ 2024,‏ 5:50pm 4

Unfortunately we don’t use this plugin. The hunt continues!

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Reply Template Theme component official , reply-template	55	12224	2 בנובמבר,‏ 2025
Add the option to insert the component's 'Reply Template' code to the composer's toolbar Feature reply-template	4	662	15 בספטמבר,‏ 2023
Topic Template Placeholder Text theme component Theme component	60	7829	21 באוגוסט,‏ 2026
Use template as new topic not working in Docs Bug docs	3	706	19 באוקטובר,‏ 2021
Url Composer Templates Theme component	4	445	2 בדצמבר,‏ 2025

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