Hi there, It appears that the template tool (:gear:) is broken on our topic creator. We are able to access it when we go into safe mode, though. [image]

To narrow it down, you could use the different flavours of safe mode to isolate it to a plugin or a theme/theme component. Do you have any likely candidates that influence the composer in any way?

I had a client with the same problem. I think it was the deprecated “canned replies” plugin. Have a look in the Javascript console and you should see an error.

Unfortunately we don’t use this plugin. The hunt continues!

You donj’t see any errors in the javascript console?

Disabling the themes/theme components in safe mode seems to resolve it. I was able to narrow down which component modifies the composer. Disabling that resolved the problem. It looks like someone on my team is the author, so I’ll see if they can figure out what specifically broke it. Thank you @pfaffman & @JammyDodger for the help!

On mine it seemed to be caused by #theme-component 'scrollabke content" & ‘md-composer extras’

Template Button not working

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Heliosurge (Dan DeMontmorency) March 28, 2024, 6:40pm 7

On mine it seemed to be caused by Customization > Theme component 'scrollabke content" & ‘md-composer extras’

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Add the option to insert the component's 'Reply Template' code to the composer's toolbar Feature reply-template	4	655	September 15, 2023
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Template Button not working

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