I just had a user who had an annual subscription in Patreon report that they lost access to their patron status after cancelling the subscription/billing for their account, even though it was not going to expire until September. [image] I assume this was working correctly in the past as this is the first report I have had of this happening in the 2+ years using this plugin. I mean we aren’t removing access that they paid for correct? That would be kinda dumb. :slight_smile:

The plugin assigns users in paid tiers to groups. Users who left a paid tier into the free tier will be removed from groups as the plugin doesn’t have any support for the free tier. If the user current tier is the free tier, as per the screenshot, it’s working as intended.

Well no disrespect but in most deployments I can envision that would be a problem. Is this an issue with the way Patreon is classing the user as “free” tier while showing they have an access expiration in the future? FYI I have no free tier setup in Patreon. I assume this is a default group (for them) for users that have cancelled their membership to avoid getting rebilled automatically. As with almost all of the subscription we tend to use today (music and streaming channels come to mind first) we can ‘Cancel’ our billing arrangement but still fully intend to get the benefits of the subscription we have paid for. In fact I would almost bet that their are many state or governmental laws dictating that you cannot remove access to a paid subscription by cancelling your billing arrangement. And Patreon is essentially the billing 3rd party in this transaction.

[image] Jim Starkweather: FYI I have no free tier setup in Patreon. I assume this is a default group (for them) for users that have cancelled their membership to avoid getting rebilled automatically. IIRC that’s something to do with following being considered “free” or something…

I hope they fix this because it throws everything out of whack, they should at least make a new class of people who are marked as the Tier name but with (canceled or something) at the end to show they still have access because I have canceled members that are not marked as free and stick to the tier they are on until their access expires..so their system is messed up I belive.

Patreon Plugin - problem removing access after cancellation

Product Support

Firepup650 (Firepup Sixfifty) April 1, 2024, 2:26am 4

IIRC that’s something to do with following being considered “free” or something…

Topic		Replies	Views
Suspending or Deleting Users Necessary? Product Support patreon	9	3547	September 18, 2018
Patreon reward group users got wiped out Product Support patreon	5	1100	August 4, 2020
Patreon plugin is not adding free patreon members to group Product Support patreon	5	954	March 14, 2024
Subscription update problem Bug subscriptions	10	448	December 10, 2024
Patreon 7-day-trial and Discourse integration Product Support pr-welcome , patreon	3	662	February 7, 2024

Patreon Plugin - problem removing access after cancellation

Related topics