In my case the platform I worked on was for both live performance ticketing (mostly theatre) and awards voting. I was intimately involved with that for quite some time.
This is a good call out.
I’ve found managing capacity for physical venues can be difficult. I’m in Los Angeles, and you can count on anywhere from 10-30% no-shows for every performance. If the wait list is too small you may have unsold seats, too big and you could be turning away people who may never come back. And you also need to account for adequate travel time if you’re going to let those people on the wait list know they have a ticket.
On our platform, we had to account for +1s and how best to track and report that to the event producers. The event registrant was the most important to them as they were also the person who was going to cast votes on the show. If they ‘returned’ their +1s ticket, we wanted to make sure the producer could either sell that or use it to paper the house. So for us, giving a producer the ability to define when to cut off ticket sales or additions to the wait list was really important.
I agree…this isn’t really within the scope of this request. But I don’t often get to talk about those concerns anymore so I wanted to jump in since this is an area where I do have some experience.