If I have several emoji added to reactions, for example :clap: and :confetti_ball: and I wanted to reduce the number, so I remove :clap: - what happens to old posts that had claps on before? Do they lose the likes? Does the clap fallback to a heart? Or does it stay as a clap emoji? Thanks

I tested it for you. :smile: The :clap: would still appear as reaction, and the main like button would appear as :heart: (or any icon you configured). For example: [The image shows a computer screen displaying a user interface with a forum or message board post, featuring user reactions or emojis, and sidebar options including various categories and tags, likely from a website administration or settings page. (Captioned by AI)] [The image shows a snippet of a social media interface with emoji reactions displayed under a post, indicating three likes, one applause, and a cursor hovering over the applause emoji. (Captioned by AI)] You don’t lose the like.[1] Assuming you are using a version after this: Changes to which reactions 👍 are counted as likes ❤ ↩︎

It’s a little confusing that the reaction is now displayed twice - as :heart: and as :clap: - while the total count is still 3.

That’s quite normal with reactions, because there might be two :heart: and one :clap: so it shows one each icon and the number 3.

Thank you for testing this!! Perfect :blush:

[image] Shaun Robinson: That’s quite normal with reactions, because there might be two :heart: and one :clap: But there are 3 :heart: and 1 :clap: at the end [image] Arkshine: [The image shows a snippet of a social media interface with emoji reactions displayed under a post, indicating three likes, one applause, and a cursor hovering over the applause emoji. (Captioned by AI)]

Oh right. Yes that’s a bit weird.

Yes, I agree; it’s a little confusing. Maybe some UX to tell this is a historical reaction would help. I’m not sure if the old reaction should be visible by default (meaning we can see these changes on request) :thinking:

I had actually already brought up the ux issue on the announcements topic [image] Changes to which reactions thumbsup are counted as likes heart megaphoneAnnouncements Well it kinda (visibly at least) did here, as the reaction is showing up both as face_with_spiral_eyes and as heart, which is confusing to see. [image] Changes to which reactions thumbsup are counted as likes heart megaphoneAnnouncements Oh okay I see where you are coming from now – usually when you’ve reacted and it’s also counted as a like, we only show the reaction on the post. Now you’ve disabled that reaction, it’s showing both. Will see what I can do for this +1 If we had the option of one or the other to show, I’d prefer having the historical reaction over just a like.

Changing a reaction emoji - what happens to old reactions?

Product Support

Shauny (Shaun Robinson) May 2, 2024, 9:19pm 4

That’s quite normal with reactions, because there might be two and one so it shows one each icon and the number 3.

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Changing a reaction emoji - what happens to old reactions?

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