I have a user who lost their encryption key and asked for help, how can I help them to set a new one?

Hmm, I don’t believe we have any guidance in the plugin’s category (#encrypt) on what to do if the key is lost (cc: @JammyDodger). I believe the thing to do here is have the user disable and re-enable: [image] They will lose access to all encrypted messages and need to be re-invited IIRC.

Yes the plug-in which gives a 12 word key (or similar) when you set it up, can something be done to get a new one for him?

I think it’s called encryption for a reason. If you do not have a backup of the key, you lose access to the contents encrypted with that key.

I’ll pass this on then report back, thank you!

[תמונה] Michael Brown: the thing to do here is have the user disable and re-enable: Finally got a reply back it worked, thank you :slightly_smiling_face:

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תמיכה

supermathie (Michael Brown) 24 ביוני,‏ 2024,‏ 9:44pm 2

Are you referring to the discourse-encrypt key?

If you did mean email encryption, what plugin are you using to provide encrypted emails?

נושא		תגובות	צפיות
Cannot Delete or Rotate Encryption Keys Bug encrypt	6	821	24 ביולי,‏ 2023
Discourse Encrypt (deprecated) Plugin official , encrypt , end-of-life	9	23387	8 בספטמבר,‏ 2025
Encrypt plug-in issue Product Support encrypt , personal-messages	2	193	23 בדצמבר,‏ 2024
No backup warn link issue UX encrypt	1	535	23 בדצמבר,‏ 2024
We still have Discourse Encrypt plugin - Would running community updates cause any issues? Product Support encrypt	4	260	18 בפברואר,‏ 2026

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