Priority/Severity: I consider this high Platform: Windows Desktop Description: Two new test accounts have no way to get to or create PM’s My admin account email navigation drop down [image] and summary page [image] Test account [image] [image] second test account [image] [image] Site has encrypted messages enabled, one test account the test user did not at first enable, subsequently disabled and re-enabled Second test account a paper key was set first thing Seems chat is missing as well. The email message does arrive, but if the user did not create/save a paper key they can not read it or start a new PM on their own, they can reply to that message though

Hi @anon48433008 Did you check personal message enabled groups in your site settings? [image] By default, new users (trust_level_0) are not allowed to send private messages.

I can confirm everything works as expected as soon as the user is tl1. [image]

I struggled with PM rights TL0 vs. TL1 when a staged user (because of email support) created account and couldn’t read PMs. I solved this bypassing TL0 and starting with TL1 right away — I don’t have spam issues or controversial topics so I could do it. So AFAIK that isn’t a bug, but by design. And yet situation of OP can be such one somehow.

[image] Linca: Did you check I did not and sure feel better knowing it was my own ignorance vs an issue so thank you all for helping solve this for me [image] Moin: I can confirm I appreciate you taking the time to do that :hugs: [image] Jakke Flemming: PM rights TL0 vs. TL1 I will need to think this over a bit, not sure how this is a good thing.

[image] Robert: how this is a good thing Well, it isn’t if 24 hour long time of limited rights is really needed. As I said I don’t have or had any issues because of that. Your situation may be different. But I don’t let users be better that TL2 either, because I don’t see any points for those quite minimalistic rights that TL3 gives, and my users never used those, and TL4 is practically same as a moderator. But starting directly from TL1 would cure your headache, right?

I added TL0 the right to PM for now, that’s what you meant correct? With encrypted PM’s enabled I wouldn’t know if anyone is abusing unless reported anyhow, honestly I could see some people needing to perhaps warm-up with pm’s to other members before posting publicly.

[image] Robert: I added TL0 the right to PM for now, that’s what you meant correct? I think Jagster talked about adjusting the default trust level setting. But I think it is sufficient to adjust the specific setting.

[image] Robert: TL0 the right to PM for now But it isn’t working first 24 hours, or am I wrong?

Why not? The only settings I can think of that affect the user within the first 24 hours after posting are max topics in first day and max replies in first day, and those are bypassed at trust level 2, so tl1 would not change anything.

Yeah, that’s true. I might remember totally wrong first day limitations.

The first trust tier doesn’t require new members make public posts, is just: Get to trust level 1 by… Entering at least 5 topics Reading at least 30 posts Spend a total of 10 minutes reading posts

No user PM access

Product Support

Heliosurge (Dan DeMontmorency) July 13, 2024, 5:04pm 20

Agreed this should be in core. Users should always be able to pm staff. Even Reddit allows all to Modmail.

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No user PM access

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