I am not able to login (discourse.peacefulscience.org) from my Android phone, either directly or using the Discourse App. I tried clearing cookies and reinstalled the App, but no go. I can access the forum normally from PC and Chromebook, so I’m not sure what is going on? [Screenshot_20240826-194801]

Yes I can connect on mobile. That may have to be my short term work around.

(http://discourse.peacefulscience.org/) No HTTPS However when I try with changing to HTTPS it still has connection issue. (https://discourse.peacefulscience.org/) Both will onebox. So presume maybe an issue with site cert maybe? [image] Peaceful Science Exploring the grand questions together.

It’s on our hosting and everything appears to be ok on our end although I don’t have an Android device to test.

I tried Firefox focus an anonymous browser. With no luck.(Android) I just get a.connection reset error right away. [The image is a digital screenshot of a message indicating a network connection issue with a Wi-Fi signal. (Captioned by AI)] Chrome suggests internet might not be available. Error connection reset Detail [The image is a screenshot of a browser with a pop-up window from the "discourse.peacefulscience.org" website. (Captioned by AI)] Phone Google Pixel 8 up-to-date.

Hello :waving_hand: I can signup and login (I try to login with passkey too) without any problem in browser and DiscourseHub app. Android 10, Chrome 127.0.6533.103. However the Google Login gives me an error. The OAuth client was deleted. [This image contains a screenshot of an email with an access blocked message. (Captioned by AI)] I didn’t check the other external logins.

Do you have a very old android device? One guys is that your root certs are too old so the new ones are not recognized. What version of the os do you have? Can it be updated?

My Pixel 8 has only just had the pixel 9 released. Android 14

Android 13 (using Chrome) here, site seems to work fine for me.

Everything looks good from here. SSL Labs shows Android all the way back to 4.4.2 should be able to connect to the site: [This is a screenshot of a handshake simulation page, showcasing various simulation models with their respective versions and operating systems. (Captioned by AI)] Does it work if you turn off WiFi? Does it fail again if you turn it back on? This kind of looks like protocol interference on the client side, possibly by your ISP or something on your phone for some reason. I’d be happy to diagnose it further but we’d need additional information and a bit of back and forth.

Thanks for all the response everyone! :slight_smile: I checked for “httpS” and I still have the trouble. I can login here on Meta just fine. [image] Jay Pfaffman: Do you have a very old android device? One guys is that your root certs are too old so the new ones are not recognized. What version of the os do you have? Can it be updated? Pixel 6 on Android 14 Can root certs be updated?? [image] Michael Brown: Does it work if you turn off WiFi? Does it fail again if you turn it back on? Good question! testing … AND it’s working with WiFi off (just really slow because of weak signal inside my office building). I had the same login trouble at home, so it seems to be my phone that is the issue. It seems if I can login here I should be able to login at my own site, but I don’t really understand the cause or the solution?

[image] Dan Eastwood: Can root certs be updated?? This isn’t the problem here. [image] Dan Eastwood: it’s working with WiFi off [image] Dan Eastwood: I had the same login trouble at home OK, let’s keep doing the differential. wifi (office): fails cell (office): works ? (home): works? fails? [image] Dan Eastwood: the same login trouble at home Let’s be very specific: what exactly is the “login trouble”? Is it the same “can’t provide a secure connection” message? I’d refer to this as a “SSL connection failure” since you can’t even attempt a login. Do you also get that at home? Is it the exact same? Presumably “at home” you mean on wifi, so does this mean you get the same behaviour: at home, on wifi: fails with “can’t provide a secure connection” at home, on cell: works It’s important to clearly establish how it’s failing before we start guessing at solutions; we’re still gathering information here. Does it work via wifi on an independent wifi network? Do you have a VPN (corporate or otherwise) enabled on your phone? What does https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html show from your phone in each situation? Since this is only happening with your domain name, my guess is you have some sort of HTTP or DNS filtering happening on your client (possibly on your phone, on your home network, or on your work network). If I punch in your site address into the first URL checker I find, I see it’s listed in a few databases: [This image shows a screenshot of a webpage with a red header and a white background. The screenshot appears to be a report summary for a website. (Captioned by AI)] Clicking through to the Fortinet page shows they have it listed: [In this image, there is a webpage design for the "Web Filter Lookup" feature on the FortiGuard Labs website. (Captioned by AI)] Are you using one of these products at work, home, or on your device?

Login troubles from Android?

Product Support

Dan_Eastwood (Dan Eastwood) August 30, 2024, 1:31am 16

Yes, Chromebook works as it should on WiFi.

Phone fails on Home WiFi

OK then, SSL connection failure it is. Exactly the same on home WiFi.

I am not using any of those products.

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